Floating Case Manager

Housing Up•Washington, DC

21h•$50,000 - $55,000•Hybrid

About The Position

Housing Up builds thriving communities in Washington, DC by developing affordable housing and offering comprehensive support services to homeless and low-income families. We provide a range of housing options that include - permanent supportive housing, rapid re-housing and affordable housing with resident services. We are also a nonprofit affordable housing developer with more than 600 units of housing in our portfolio. We believe that people who have safe, affordable housing and genuine opportunities are empowered to transform their lives. Founded in 1990, over the past 36 years, our organization has grown from serving 14 families in one building in Northwest DC to serving more than 900 families throughout the city. Housing Up is now one of the city’s largest homeless services providers and is a critical partner in the District’s plan to end family homelessness. Housing Up is a Housing First organization and is proud to be a critical partner in Mayor Muriel Bowser’s plan to make homelessness “rare, brief, and nonrecurring." We are seeking a compassionate and dedicated Permanent Supportive Housing (PSH) Floating Case Manager to support in covering individual and family caseloads in Washington, DC. The case manager will work with families in PSH units across the city and in our unit-based housing communities as needed, providing intensive case management services to promote housing stability, recovery, and increased independence for our clients. Clients may have been diagnosed with a mental or physical health disability, lack support networks and access to mainstream resources and/or have experienced trauma such as domestic violence.

Requirements

Bachelor’s degree in social work or related field and 1 year of experience OR high school diploma or equivalent with 4 years of human services experience.
Experience with individuals and families receiving services from the Department of Behavioral Health.
Proficient in Microsoft Office software (e.g. Word, Excel, Outlook).
Ability to provide services with empathy and with consideration of how trauma impacts the mental, physical, and psychological responses of clients.
Demonstrated understanding of populations with mental health challenges and traumatic experiences and knowledge of evidence-based solutions to overcome these challenges.
Strong interpersonal, communication, and crisis management skills.
Knowledge of substance abuse/recovery, family systems and mental healthcare.
Ability to prioritize effectively while managing multiple tasks and responsibilities.

Nice To Haves

Familiarity with the Strengths-Based and Housing First approaches to case management.
Well-versed in trauma-informed service delivery, with experience executing this approach in housing programs.
Experience in a unit-based environment.
Knowledge of Washington, DC’s housing resources and social service systems.
Strong and timely documentation and reporting skills.
Strong planning and organizational skills.
Valid driver’s license and have a vehicle, as well as proof of auto insurance is strongly preferred.
Bilingual ability preferred; Spanish, Amharic, or other languages commonly spoken in the community are a plus.
Candidates with lived experience are encouraged to apply.

Responsibilities

Provide ongoing case management services, including housing retention, crisis intervention, and connection to medical, mental health, substance use, employment services, and mainstream resources such as SNAP, SSI, and TANF.
Develop and maintain trusting, supportive relationships with clients.
Conduct intake assessments and develop individualized service/goal plans based on client needs and goals.
Facilitate housing stability and client engagement through regular home visits and check-ins.
Influence and recognize positive behavior changes and identify problems and obstacles that threaten to undermine the client’s goals.
Work with clients to problem-solve issues around their lease, the landlord-tenant relationship, and timely rent payment.
Assist clients in household budgeting and financial planning.
Assist clients in establishing payment plans for bills and past debts so that clients successfully maintain their housing.
Collaborate with landlords, property managers, community agencies, and service providers to coordinate care and support.
Maintain accurate, timely documentation of services, progress notes, assessments, service/goal plans, and case files in compliance with organizational and funding requirements.
Capture program statistics and other required reports as directed.
Participate in team meetings, training, and agency-wide initiatives.
Assume responsibility for temporary caseloads during staff vacancies or other coverage needs, ensuring uninterrupted delivery of supportive services.
Quickly assess client needs, review case records, and establish rapport with participants to ensure continuity of services and compliance with program requirements.
Adapt to different supervisors, team workflows, and program locations with minimal orientation or direction.
Coordinate with supervisors and returning case managers to facilitate smooth caseload transitions, including comprehensive case notes and warm handoffs.
Ensure all required documentation, assessments, service plans, home visits, and case notes remain current while covering assigned caseloads.
Maintain familiarity with policies and procedures across multiple PSH teams, funding sources, and program models as assigned.
Demonstrate flexibility to report to different office/community locations and travel throughout the service area based on organizational needs.
Organize and facilitate social and recreational activities designed to promote community involvement and peer support when covering unit-based programs.
Promote a safe, inclusive, and supportive community environment at the housing community.
Assist supervisors with identifying coverage priorities during staffing shortages or emergencies.
Complete other program administrative tasks as assigned when coverage is not needed.