Floating Assistant Manager

Harvard University • Cambridge, MA

11d • Onsite

About The Position

Under the direction of the Director of Residential Dining Operations, the Floating Assistant Manager provides support and oversight to a single or double operation. This position will be assigned to any of HUDS operations as needed. This position supports the Unit or General Manager in ensuring all operational aspects of the business (includes catering and board program as applicable) are executed smoothly and for providing maximum customer satisfaction to students, faculty, House Masters, University clients and guests.

Requirements

• Minimum of 2 years’ relevant work experience
• Ability to obtain ServSafe certification within six months of employment.
• Ability to work nights, weekends, holidays, and on-call shifts as needed.

Nice To Haves

• Associate or bachelor's degree in hospitality management or related field, preferred.
• Experience selling and executing catered events.
• Experience working in a unionized environment.
• Knowledge of Kronos or similar timekeeping systems.
• Experience with FoodPro or other menu management systems.
• Strong business acumen, including financial and human resources management.
• Proven ability to provide exceptional customer service.
• Excellent verbal, written, and interpersonal communication skills, with the ability to work effectively with diverse groups.
• Strong organizational, time management, multitasking, and prioritization skills.
• Ability to manage competing priorities and meet multiple deadlines.
• Sound professional judgment and the ability to make independent business decisions.
• Strong problem-solving, conflict-resolution, and negotiation skills.
• Ability to adapt to changing circumstances and remain calm under pressure.
• Professional, ethical, and dependable, with a commitment to the vision and mission of HUDS and the University.
• Passion for food and knowledge of current food trends.
• Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
• Knowledge of industrial kitchen equipment, including dishwashers, ovens, and ventilation systems.
• Experience using food-service applications and computerized menu management systems, with the ability to learn new systems as needed.

Responsibilities

• Lead a team of non-exempt service staff in the overall management of a residential or retail dining operation in full compliance with all food, occupational safety rules and regulations and customer service expectations.
• Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.
• Assist with the monitoring FoodPro menu and inventory management system including, but not limited to: ensuring cost control and mitigation of loss prevention, completion of weekly inventory audits; maintenance of appropriate inventory levels based on menu needs, etc.
• Maintain positive and professional relationships with internal and external University stakeholders. Provide outstanding customer service and ensure specialty diets and other nutritional needs are met.
• Ensure kitchen equipment (i.e.: dishwasher, ovens, refrigeration, exhaust and ventilation systems) is operational. Alerts Unit Manager of needed repairs.
• Ensure Unit’s physical plant is clean, organized and in good repair. This includes, but is not limited to: walls, ceilings, floors, storage and receiving areas, servery, kitchen space, dining rooms, etc.
• Ensure that Unit-specific sustainability goals and programs are being followed.
• Responsible to learn all aspects of retail unit including cash handling and micros. (Retail)
• Provide leadership and direction to a diverse team of unionized, non-exempt workforce. Promote and maintain a positive and collaborative working environment that promotes, open communication, consistency, fairness and opportunities for continuous learning while achieving the vision and mission of HUDS and the University.
• Develop and maintain positive, professional relationships with front line service staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit.
• Develop and maintain professional relationships with Union Shop Stewards.
• Interview candidates and hire based on approved staffing pattern. Complete probationary employee evaluation form as required.
• Ensure performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings.
• In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedure.
• Kronos timekeeping system is accurately and regularly maintained. Process timecards and absence requests in a timely manner and per HUDS policy and procedure. Use Kronos Dialer to fill open shifts in compliance with the Union Local 26 Contract and HUDS policies.

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree