Floating Assistant Community Manager - NYC, Westchester County & Long Island, NY

Greystar•New York, NY

1d•Hybrid

About The Position

The Floating Assistant Community Manager (ACM) plays a pivotal role in supporting the effective management and operations of multiple residential communities within Greystar. This dynamic role involves providing assistance to on-site Community Managers, ensuring a positive experience for residents or tenants, and contributing to the overall success of our properties. The Floating ACM will need to promptly learn the community specifics (unit mix, amenity package, sub-market conditions, PMS reports, client specifications, etc.). The geographic scope of the role, as well as supervisors, and assignments can change at any time.

Requirements

1-3 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
Strong customer service and interpersonal skills.
Excellent organizational and multitasking abilities.
Understanding of lease terms and lease enforcement, including collections.
Excellent communication, conflict resolution, and customer service skills.
Ability to adapt to different property environments and work independently.
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
Incumbents must have valid driver’s license to drive a golf cart on property.
Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).

Nice To Haves

Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, Hospitality or related field.

Responsibilities

Assist in the day-to-day operations of multiple properties, ensuring compliance with company policies and procedures.
Oversee property maintenance, vendor relationships, and service contracts.
Serve as a point of contact for residents or tenants, addressing inquiries, concerns, and facilitating positive interactions.
Organize and coordinate community events to foster a sense of community and resident engagement.
Assist in the leasing process, including conducting property tours, processing applications, and managing lease documentation.
Collaborate with the marketing team to promote available units and community amenities.
Support financial processes, including rent collection, budget tracking, and expense management.
Work closely with the accounting department to ensure accurate and timely financial reporting.
Handle administrative duties such as answering phones, responding to emails, and maintaining organized and up-to-date records.
Support the preparation of reports, presentations, and other documentation as needed.
Conduct regular inspections of properties to ensure they meet company standards and address any maintenance or safety concerns.
Stay informed about local, state, and federal regulations related to property management and ensure compliance.
Assist in the implementation of policies to maintain a safe and secure environment.
Participate in training programs and stay updated on industry best practices.
Support the professional development of on-site property management teams.
For California Only: The Assistant Community Manager or Leasing Manager must review all completed move in files prior to submission to the Community Manager for review and approval.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees.