Floater Teller for North Region

Austin Bank•Longview, TX

1d•Hybrid

About The Position

This role is for a Floater Teller for the North Region. The position involves a variety of customer service and transactional duties within a banking environment. The employee is responsible for understanding and complying with regulatory requirements, providing superior customer service, and building strong customer relationships to promote loyalty to Austin Bank. A key aspect of the role is fostering a teamwork atmosphere and staying informed about company communications. The position also requires continuous personal skill development through training and upholding the organization's values of ethics, integrity, and confidentiality.

Requirements

Must understand and comply with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Must exhibit superior customer service.
Must demonstrate high-quality relationship building techniques.
Must promote a loyal relationship between the customer and Austin bank.
Must participate in developing a teamwork atmosphere.
Must stay abreast of company communications.
Must take advantage of appropriate communication channels regarding bank related business matters.
Must develop personal skills and capabilities through on-going training.
Must uphold and safeguard the organization's values, particularly relating to ethics, integrity, and confidentiality.
Must be able to greet customers.
Must be able to process night depository, ATM, and Bank-by-mail deposits.
Must be able to receive checks and cash for deposit, verify amounts, and examine checks for proper endorsements and issue receipts.
Must be able to place holds on checks.
Must be able to cash checks after verification of customer signatures and balances.
Must be able to obtain positive identification of payee.
Must be able to obtain information and complete Currency Transaction Reports.
Must be able to prepare Suspicious Activity Reports.
Must maintain teller cash drawer within required limits.
Must be able to explain, promote and/or sell bank products or services.
Must be able to accept utility bill and loan payments.
Must be able to balance teller cash drawer.
Must be able to accept information for outgoing wire transfers.
Must be able to assist in filing bank records/documentation.
Must be able to process TT&L, EFTPS payments and cash advances.
Must be able to answer telephone calls, take messages, forward calls or provide assistance.
Must be able to verify next day new account information and account file maintenance.
Must be able to assist customers in preparing documentation on debit card disputes.
Must be able to place stop payments on checks and drafts.
Must be able to cross-train in other areas.
Must maintain confidentiality at all times.
Must report to work regularly and promptly.
Must maintain and submit records to supervisor showing time worked and expenses incurred for travel.
Must maintain and adhere to a schedule of work assignments.
Must travel as required to assigned offices.
Must enhance professional growth and development.
Must maintain established department and Bank policies, procedures and objectives and quality assurance.

Responsibilities

Greets customers and provides superior customer service.
Processes night depository, ATM, and Bank-by-mail deposits.
Receives checks and cash for deposit, verifies amount, and examines checks for proper endorsements and issues receipt for deposit amount.
Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cashes checks after verification of customer signatures and balances.
Obtains positive identification of payee.
Obtains information and completes Currency Transaction Reports and submits to BSA Officer.
Prepares Suspicious Activity Reports when applicable.
Maintains teller cash drawer within required limits.
Explains, promotes and/or sells bank products or services such as traveler’s checks, savings bonds, money orders and cashier’s checks, etc.
Accepts utility bill and loan payments.
Balances teller cash drawer.
Accepts information for outgoing wire transfers.
Assists in filing bank records/documentation.
Processes TT&L, EFTPS payments and cash advances.
Answers telephone calls taking messages, forwarding calls or providing assistance to customers.
Verifies next day new account information and account file maintenance.
Assists customers in preparing documentation on debit card disputes.
Places stop payments on checks and drafts as requested by customer.
Cross-trains in other areas.
Maintains confidentiality at all times.
Reports to work regularly and promptly.
Maintains and submits records to supervisor showing time worked and expenses incurred for travel.
Maintains and adheres to a schedule of work assignments.
Travels as required to assigned offices.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintains established department and Bank policies, procedures and objectives and quality assurance.
Other duties may be assigned.
Understands and complies with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.
Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
Helps promote a loyal relationship between the customer and Austin bank.
Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
Stays abreast of company communications by reading publications, announcements and company e-mails, etc.
Takes advantage of appropriate communication channels regarding bank related business matters.
Develops personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.
Upholds and safeguards the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.