Floater Shift Supervisor

Covenant House Illinois•Chicago, IL

20h•Onsite

About The Position

The Floater Shift Supervisor provides supervisory coverage across multiple shifts based on operational and staffing needs. Unlike Shift Supervisors assigned to a regular shift, this position does not maintain a permanently assigned shift and may be scheduled across AM, PM, overnight, weekend, and holiday shifts as needed. The Floater Shift Supervisor oversees program operations during each shift, and actively partners with other Shift Supervisors and the Director of Residential Services to ensure effective supervision of all CHIL residential Youth Engagement Specialist (YES) staff. The Floater Shift Supervisor advances CHIL’s mission by fostering an affirming community for youth experiencing homelessness, grounded in absolute respect, unconditional love, and promoting pathways to lasting independence. Shift Supervisors model and support best practices for YES in building positive, trusting relationships with youth; facilitating life skills classes and youth activities; and partnering with youth and others to support individualized case plans that promote long-term stability. The Floater Shift Supervisor is responsible for maintaining high-quality service delivery, including safety, program monitoring, and compliance. As the on-site supervisor, the Floater Shift Supervisor delegates shift responsibilities to YES and ensures the care, safety, and wellbeing of all youth in the program.

Requirements

An Associate’s or Bachelor’s degree in social services field with 3+ years of relevant experience working with youth, young adults, or individuals experiencing housing instability
1-2 years of experience in a supervisory role.
As a 24/7 program, full-time staff work some holidays and weekends. All efforts are made to equitably distribute holidays amongst staff.
Willing to undergo MVR background check for clearance to drive agency van.
Display effective written, verbal, listening, and communication skills.
Ability to exercise appropriate judgment in crisis situations with effective interpersonal skills.
Must be willing to function as an active and engaged member of an interdisciplinary team.
Strong organizational, time management, and decision-making skills.
Demonstrated cultural competency and the ability to work with diverse backgrounds and provide culturally competent services.
Willingness to obtain First Aid/CPR certification and administer Narcan if necessary.
Ability to pass all required federal, state, and local background checks.
Physical ability to perform light labor, climb stairs, and lift up to 25 lbs.
Proficiency in or willingness to learn case management systems such as ETO
Basic Microsoft Office knowledge required.

Responsibilities

Manage activities of the residential and Drop-In Program; including assigning staff to their daily shift assignments to ensure the needs and activities for youth participants are met.
Provide direct staff coverage and support during the shift and participate in on-call rotation to support programs.
Attend department Management Meetings and ensure timely dissemination of all relevant information to staff.
Inform the Program Manager and Director of Programs of all unusual situations or incidents affecting youth safety/security and program operation.
Facilitate daily shift transition meetings, ensuring clarity on responsibilities, youth updates, and operational needs.
Maintain cleanliness and safety of the physical space; report any maintenance or safety needs, and support emergency response protocols.
Ensure compliance with medication policies and incident reporting protocols, including critical incidents per the Child Protection Policy and Procedures.
Provide and ensure effective communication with case managers regarding youth interactions, progress toward case plan goals, and any concerns relevant to care.
Support the planning and facilitation of team-building activities, life skills workshops, and on-site engagements to foster rapport among youth and staff.
Promote opportunities for youth feedback, including suggestions for programming, and relay input to leadership.
Encourage youth involvement in their individual case plans and support them in achieving their goals.
Ensure quality documentation and record keeping by YES staff (e.g. ETO touchpoints, incident reporting, written documentation tracking).
Provides supervisory coverage across AM, PM, overnight, weekend, and holiday shifts based on staffing and operational needs.
Adjusts work schedule as necessary to provide coverage for vacancies, planned absences, call-offs, leaves, and other staffing needs.
Maintains familiarity with the operations, routines, staffing needs, and responsibilities of each residential shift to ensure continuity of supervision and services.
Provides consistent leadership and application of CHIL policies, procedures, and expectations regardless of the shift being covered.
Communicates relevant shift information, incidents, staffing concerns, and outstanding needs to the appropriate Shift Supervisor and/or Residential Services leadership to support continuity between shifts.
Utilize trauma-informed, strength-based, and youth-centered approaches to care and supervision.
Provide crisis intervention support for youth, employing de-escalation techniques and trauma-informed care practices.
Ensure our program engagement offers youth who are experiencing homelessness an affirming community, grounded in absolute respect, unconditional love, and pathways to lasting independence.
Demonstrates best practices and the ability to guide and support staff in the use of the same (e.g. CHIL program models, CPI) to enhance youth success.
Exercise independent and sound judgment at all times, particularly regarding youth safety, staff support, and facility management.
Supervise Youth Engagement Specialist and provide weekly 1:1 supervision meetings that include coaching, feedback, and development opportunities.
Develop and communicate Youth Engagement Specialists’ schedules; oversee payroll and timesheet review, including ensuring accuracy in time entries, adherence to meal breaks, and submitting appropriate justifications for edits.
Assist with onboarding and training of new staff; identify ongoing training needs and recommend staff development opportunities to leadership.
Provide trauma-informed supervision emphasizing reflective practice, collaboration, clear communication, and accountability while recognizing the impact of trauma on both youth and staff.
Perform other duties as assigned.