Float TMS Technician

Relief Mental Health•Oak Brook, IL

5d•Hybrid

About The Position

The TMS Float Technician plays a key role in supporting patient care and clinic operations. This role requires a highly professional, compassionate individual who can deliver excellent patient support while maintaining efficiency and compliance with clinical protocols. The position involves administering and monitoring treatments, coordinating with providers and leadership, managing patient interactions, and supporting daily clinic operations. This role requires a high level of flexibility, the ability to travel between all clinic locations, and the ability to adapt quickly to changing schedules and patient and operational needs. THIS IS A FLOAT POSITION- YOU MUST BE WILLING TO TRAVEL TO ALL OF OUR ILLINOIS LOCATIONS AND MUST BE WILLING TO WORK CLOSING SHIFTS

Requirements

High School Diploma or equivalent required
Previous healthcare experience required
Valid CPR/AED certification or ability to obtain during training
Ability to learn and effectively utilize the Electronic Health Record system
Ability to obtain BrainsWay TMS certification within one month of employment - training and certification will be provided

Nice To Haves

Bachelor's Degree preferred
TMS experience highly preferred

Responsibilities

Greet and assist patients and visitors upon arrival
Review all patient paperwork for completeness and accuracy
Collect patient payments and complete superbills accurately
Schedule appointments and maintain accurate scheduling records
Respond to patient phone calls, voicemails, and emails
Maintain a welcoming, supportive, and professional patient experience
Accurately set up, administer, and monitor patient treatments according to all clinical protocols
Learn and operate the BrainsWay TMS machine and perform all components of TMS treatment, including, but not limited to: patient preparation, motor threshold determination, mapping and treatment, administration of all treatment protocols, and correctly monitoring patients throughout treatment sessions
Provide and score weekly patient assessments, and provide updates to the appropriate staff
Effectively administer C-SSRS assessments, when indicated, and follow protocol
Field patient questions and provide education, within scope, regarding treatment and clinic procedures
Cross-train in the Clinical Assistant role to provide coverage and assistance when needed
Accurately enter patient demographics, treatment protocols, billing information, clinical notes, and appointment data into the Electronic Health Record (EHR)
Complete administrative tasks including faxing, scanning, shredding, uploading documentation into the EHR system, etc.
Maintain organized and accurate records in compliance with regulatory standards
Serve as a liaison between the TMS Manager, providers, patients, and executive leadership
Follow all TMS and company protocols to ensure consistency in care across clinics
Support operational efficiency and meet required deadlines
Maintain cleanliness and organization of clinic spaces, including treatment and examination rooms
Assist with additional tasks as delegated by the TMS Manager, Clinic Manager, Provider, or Regional Director of Operations