ST. JOE COUTNY FLOAT TELLER

Southern Michigan Bank & Trust•Three Rivers, MI

9h•Hybrid

About The Position

Performs a variety of duties to provide customer service by explaining and processing financial services, and correct records by performing the following duties. All other duties and responsibilities as assigned.

Requirements

High School Diploma or general education degree (GED); and one to three weeks training and at least one-year equivalent combination of education and experience.
Customer service, cash handling and banking experience preferred.
Attentiveness to detail.
Basic computer skills including Microsoft Word and Excel.
General math skills.
Jack Henry suite of programs including Xperience and Synapsys.
TCR, PTM, and coin machine knowledge.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Must be able to perform each essential duty satisfactorily and maintain confidentiality and professionalism.
Deal with internal as well as external customers, in a positive, “Quality Customer Service” manner.
An open, willing to assist approach to work is expected along with the ability to work beyond their normal job duties as the situation requires.
Interpersonal and problem-solving skills are required.
This position will have access to highly confidential information that must be handled in a professional manner.

Responsibilities

Travel to multiple branches within county to assist where needed
Build and maintain customer relations by providing high-quality service
Assist customer from start to finish acting as a full relationship manager
Interview customers to obtain information and proactively sell all bank products and services, including but not limited to Checking, Savings, Individual Retirement Accounts, Certificates of Deposits and Savings Bonds
Open new accounts using needs-based techniques
Discuss, sell, complete application and close consumer loans
Discuss, sell, and refer electronic services, Wealth Management and Commercial/Mortgage loan services
Solve branch operations matters
Understand and support marketing initiatives
Clean and organize branch/work area
Service, audit, and balance drawers, vault, TCRs, PTM, coin machine and other branch technology within established guidelines
Prepare, verify, and order incoming and outgoing cash shipments
Prepare and sign cashier’s checks, loan checks, and wires within assigned limits
Open, close and lead the branch during absence of management
Close accounts when necessary
Discuss and process overrides for lesser experienced tellers
Mentor/train incoming Tellers/Universal Bankers