Float Teller

National Capital Bank•Washington, DC

5d•$21 - $26•Hybrid

About The Position

National Capital Bank (NCB) is currently seeking a Full-Time Float Teller based at our Headquarters location on Capitol Hill and tasked to float to other branches for staffing support. This position is integral to the branch team in establishing and growing customer relationships and representing NCB to our customers and community. Our tellers promote NCB’s “customers come first” philosophy by exceeding customers’ expectations and delivering exceptional service. This position will float to all NCB branches to provide operational staffing coverage.

Requirements

Prior Teller experience - 6 months required
General knowledge of Teller and related regulatory requirements (including BSA/AML, Reg CC, FDIC Insurance of accounts, monitoring for fraud & suspicious activities, account ownership, ECOA etc.).
Customer service oriented, self-starter, reliable, a team player, possess a desire to learn and present a positive image for the Bank.
Ability to put forth a positive, professional image when handling difficult situations.
Ability to organize priorities and tasks as required by time demands.
Ability to recognize and analyze, then address problems of a varied nature.
Strong focus on accuracy.
Ability to handle working in different branch locations and maintain the operational knowledge to positively contribute to the branch team where the Float Teller is working.

Nice To Haves

1 year preferred teller experience

Responsibilities

Accurately processes customer transactions which may include but not limited to cashing checks, processing deposits, and withdrawals, change orders, loan payments, night depository deposits, issues cashier’s checks, processes bond redemptions, etc.
Manages cash levels throughout the day through buys and sells to main vault. Balances teller drawer daily within established limits and adheres to the teller difference policy.
Provides an overall excellent customer service experience greeting customers by name and thanking them for their business.
Handles routine customer inquiries on account transactions and account maintenance at a CSR level.
Completes transactions in a professional and timely manner following policy and procedure guidance.
Complies with bank operations and security procedures by participating in dual-control functions.
Complies with all laws and regulations including but not limited to BSA/AML/OFAC and CTR rules; identifies and refers suspicious activity, as appropriate and properly maintains confidential customer information.
Contributes to team environment by being available for shifts and branch coverage based on scheduling, and by performing daily teller line and CSR responsibilities.
The role of Float Teller is specifically tasked with providing staffing coverage and support to all NCB branches.
Participates in company-sponsored activities and/or company events and volunteers time to a community organization.