Float Retail Supervisor

TruNorth Bank•Auburn, MA

4d•$24 - $28

About The Position

The Float Retail Supervisor provides responsive, high-quality customer service and helps meet sales goals while maintaining service standards. The role supervises teller-line operations, manages branch and ATM cash supply, supports tellers with complex transactions, and performs teller duties as needed. It also includes customer account opening and maintenance, providing Notary and Medallion Signature Guarantee services, and ensuring compliance with bank policies, security procedures, and applicable laws and regulations. The supervisor responds to customer requests and complaints, identifies service issues, and helps resolve them. They support fraud prevention and ensure fee waivers and rebates follow bank guidelines. The role also seeks involvement in community development services in the Bank’s assessment area, using financial services or expertise to support eligible community activities. Other similar duties may be assigned or requested by the Branch Manager. The position requires flexibility to work some Saturdays and possibly extended hours.

Requirements

High school diploma or GED required.
Associate degree or equivalent in coursework and training.
2–3 years of customer sales/service experience.
2–3 years of supervisory experience.
Strong verbal, written, formal and informal communication, interpersonal, and active-listening skills.
Strong interpersonal skills and credibility for relationship building.
Customer service orientation, with a focus on customer needs and productive customer relationships.
Integrity and adherence to ethical and organizational standards and codes of conduct.
Detail orientation, including adherence to relevant policies, procedures, and communications, and effective follow-through.
Ability to adapt to different work environments and jobs.
Strong scheduling flexibility; must work some Saturdays and may be required to work extended hours.
Ability to lift 50 pounds.

Responsibilities

Meet or exceed sales goals and superior service quality standards.
Maintain customer service standards, respond to customer requests and complaints, and direct customers to appropriate assistance when needed.
Identify customer servicing issues and help resolve them to retain customers.
Maintain working knowledge of products and services.
Supervise teller-line operations, maintain cash supply for the branch and ATM, ensure teller accuracy, and assist with complex customer transactions.
Open and close the main vault daily, control vault cash, and distribute cash to tellers according to policy and procedure.
Maintain adequate cash supply within branch cash limits; order and ship currency, prepare shipments, and verify money shipped to the branch.
Research teller outages and perform teller duties as needed.
Open accounts, maintain customer account information, and process customer requests.
Provide Notary and Medallion Signature Guarantee services.
Ensure opening and closing procedures are followed in accordance with bank security policies.
Ensure compliance with applicable federal and state laws and regulations, including the Bank Secrecy Act and Regulation CC, and with bank policies and procedures.
Help prevent fraudulent activity by adhering to bank policies and procedures.
Ensure fee waivers and rebates are granted within bank guidelines.
Seek involvement in community development services in the Bank’s assessment area, using financial expertise or providing financial services to support eligible activities.
Perform other similar duties as assigned or requested by the Branch Manager.