Float Residential Specialist

Plymouth Housing Group•Seattle, WA

just now•$0 - $32

About The Position

The Float Residential Specialist supports Plymouth residents as part of the Permanent Supportive Housing team. The role maintains high-quality services in alignment with Plymouth’s mission, cultural proficiency, harm reduction, trauma-informed care, and the housing-first philosophy. The specialist supports residents’ well-being and housing stability, contributes to a welcoming community, and provides consistent building coverage and support for the LEAD Residential Specialist. The role operates the front lobby, assists residents, and helps maintain a safe, clean building environment. The position provides coverage across buildings and schedules, including additional hours or different shifts when needed because of illness, absences, vacations, or vacancies. Schedule adjustments may sometimes be mandatory. The listed schedules are 8:00 a.m.–4:30 p.m., Sunday through Thursday, or Tuesday through Saturday. This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). The starting wage is $31.57 per hour.

Requirements

High school diploma, GED certificate, or an equivalent combination of education and relevant work experience.
Previous customer service experience.
Experience providing services to low-income households, families, and/or adults with disabilities.
Ability to communicate and work effectively with a diverse group of people.
Ability to communicate effectively with tenants and the public while maintaining professional boundaries.
Ability to remain calm and work effectively in a dynamic, potentially challenging environment, including with people experiencing effects of trauma, substance use, or behavioral health challenges.
Demonstrated ability to work with diverse populations.
Ability to work independently and courteously and effectively as part of a team.
Ability to perform varied duties and switch between tasks.
Excellent written and verbal communication skills.
Experience with Microsoft Word and Outlook, and ability to use customized databases and technology and conduct internet research.
Availability to cover day shifts on the stated schedules and to work extra hours and/or different shifts as needed; schedule adjustments may be mandatory.

Nice To Haves

Experience with diverse, low-income, homeless, or special-needs populations.
Previous employment in social services, supportive housing, or mental health.

Responsibilities

Operate front-lobby functions, including logging visitors in and out, answering telephones, monitoring security systems, directing vendors, and reading and replying to emails.
Work with internal stakeholders and external service providers to support residents, provide resources, conduct outreach, and welcome new residents.
Coordinate with Housing Case Managers and Community Specialists to align tenant services with resident goals and contact outside providers as needed.
Build trusting community relationships and support residents’ well-being and housing stability through resource access, life-skills guidance, coaching, follow-up, and problem-solving.
Assist tenants with unit-related services, including re-entry into individual units when needed.
Mediate conflicts using de-escalation, conflict mediation, and other appropriate techniques.
Distribute resident communications in formats that accommodate language, cultural, visual, and other requested needs.
Support offsite property management by posting notices, communicating with tenants, assisting with work orders, and receiving rent payments.
Provide guidance and oversight to volunteers and interns as directed by the Residential Services Manager.
Monitor building security and general access areas; follow safety and emergency procedures, use radios, report program-rule violations, and intervene regarding unauthorized guests, including calling 911 when necessary.
Conduct regular safety and floor checks and promote a safe, positive, and sanitary environment.
Respond to crises and emergencies and initiate appropriate action, including contacting emergency response systems.
Perform light janitorial and maintenance tasks in building areas, including units, common spaces, offices, restrooms, trash and equipment rooms, and sidewalks.
Facilitate access for contractors, repair and service representatives, and vendors; assist with pest control, including bedbug heat treatment; and move building or unit furniture as needed.
Provide general administrative support such as faxing, distributing mail, and making copies.
Check radios at the start and end of shifts; read the daily log at the start of each shift and accurately document significant resident and building events, including incident reports and other program documentation.
Maintain resident confidentiality and privacy and comply with regulatory requirements when gathering resident information.
Attend staff and team meetings, participate in regular supervision, and promote cooperative teamwork.
Perform other duties as assigned by the Float Manager, Site Director, or Residential Services Manager.