Float Residential Specialist

Plymouth Housing Group•Seattle, WA

just now•$0 - $32

About The Position

The Float Residential Specialist supports Plymouth residents as part of the Permanent Supportive Housing team, providing high-quality services grounded in Plymouth’s mission, cultural proficiency, harm reduction, trauma-informed care, and the housing first philosophy. The role supports resident well-being, maintains staff presence and building coverage, supports the work of the LEAD Residential Specialist, and helps foster a sense of community. The specialist operates the front lobby office, assists residents, and helps maintain a safe, clean building environment. This is a full-time, unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). The starting wage is $31.57 per hour. The position covers swing shifts, including 4 p.m.–12 a.m. Sunday through Thursday or Tuesday through Saturday, or a four-day schedule Friday through Monday from 2 p.m.–12 a.m. Additional hours or different shifts may be needed—and can sometimes be mandatory—to maintain coverage and operations due to staff absences, vacations, or vacancies. Responsibilities include resident and tenant services; building security, safety, and emergency response; light janitorial and maintenance work; and administrative support. The position also supports volunteers and interns as directed and performs other duties assigned by the Float Manager, Site Director, or Residential Services Manager.

Requirements

High school diploma, GED certificate, or an equivalent combination of education and relevant work experience.
Previous customer service experience.
Experience providing services to low-income households, families, and/or adults with disabilities.
Ability to communicate and work effectively with a diverse group of people.
Ability to communicate effectively with tenants and the public while maintaining professional boundaries.
Ability to remain calm and work effectively in a dynamic and potentially challenging environment, including with people experiencing effects of trauma, substance use, or behavioral health challenges.
Demonstrated ability to work with diverse populations.
Ability to work independently and courteously and effectively as part of a team.
Ability to perform varied duties and switch between tasks.
Excellent written and verbal communication skills.
Demonstrated experience using Microsoft Word and Outlook, customized databases and technology, and conducting internet research.
Availability to cover swing shifts and adjust hours or shifts as needed; some schedule adjustments may be mandatory.

Nice To Haves

Experience with diverse, low-income, homeless, or special-needs populations.
Previous employment in social services, supportive housing, or mental health.

Responsibilities

Operate front lobby functions, including checking visitors in and out, answering telephones, monitoring security systems, directing vendors, and reading and replying to emails.
Collaborate with internal stakeholders, liaise between residents and external service providers, conduct resident outreach, provide resources, and welcome new residents.
Work with Housing Case Managers and Community Specialists to align tenant services with resident goals and contact outside service providers as needed.
Build supportive relationships and community with residents; promote housing stability by connecting tenants with resources and life-skills support; answer questions, address complaints, provide coaching and follow-up, and help develop plans to address concerns.
Assist tenants with unit services, including re-entry into individual units when needed.
Mediate conflicts using de-escalation, conflict mediation, and other techniques.
Distribute notices and other materials while accommodating residents’ language, cultural, visual, and other accessibility needs.
Support offsite property management by posting notices, communicating with tenants, assisting with work orders, and receiving rent payments.
Provide support, guidance, and oversight to volunteers and interns as directed by the Residential Services Manager.
Monitor building security and follow safety and emergency procedures, including procedures for radio use.
Monitor general access areas for unauthorized guests, report program-rule violations to the Residential Services Manager, and intervene on tenants’ behalf to remove unauthorized guests, including by calling 911 when necessary.
Conduct regular safety and floor checks and promote a safe, positive, and sanitary environment.
Intervene in crises, respond to emergencies, and initiate appropriate actions, including contacting emergency response systems, using harm-reduction and trauma-informed principles.
Perform light janitorial and maintenance tasks in units, common areas, offices, restrooms, trash rooms, equipment rooms, and sidewalks.
Facilitate access for contractors, repair and service representatives, and vendors; assist with pest control, including bedbug heat treatment; and move building or unit furniture as needed.
Provide general administrative support such as faxing, distributing mail, and making copies.
Check radios at the beginning and end of shifts; read the daily log at shift start; record significant resident and building events accurately; and maintain or assist with program documentation, including incident reports.
Protect resident confidentiality and privacy and comply with regulatory requirements when gathering resident information.
Attend staff and team meetings, participate in regular supervision, and promote cooperation and teamwork.
Perform other duties as assigned by the Float Manager, Site Director, or Residential Services Manager.