Float Relationship Banking Supervisor

unibank•Milford, MA

12d•Onsite

About The Position

UniBank is hiring a full-time Float Relationship Banking Supervisor based in its Milford Branch. The role oversees on-site branch operational excellence, including operational compliance, internal controls, security policies and procedures, and compliance with applicable laws, regulations, and Bank policies. The supervisor works alongside retail Branch staff, manages and mentors employees, and models and coaches exceptional customer service. The position may require travel to other Branch locations and participation in bank-sponsored community events outside regular banking hours as needed. The role supports the Branch manager in building a sales culture and meeting location sales plans and goals, serves as a single point of contact for customers on UniBank products and services, and helps ensure safe, compliant, accurate branch operations. The position is subject to SAFE Act registration requirements for applicants engaged in residential loan mortgage originations.

Requirements

Associate degree or equivalent required.
At least 1 year of supervisory experience required.
1–2 years of retail environment experience required; retail banking experience preferred.
Excellent verbal, math, and customer service skills.
Clerical accuracy and attention to detail.
Demonstrated ability to handle challenging customer situations with poise and tact.
Cash-handling and customer-service experience required.
Ability to work a flexible schedule.
Willingness to direct and mentor others.
Ability to travel to other Branch locations as needed.
Participation in bank-sponsored events outside bank hours as needed is required.
Applicants engaged in residential loan mortgage originations must register with the federal registry system and maintain good standing under SAFE Act requirements.

Nice To Haves

Bachelor’s degree preferred.
Retail banking experience preferred.

Responsibilities

Assist the manager in creating a branch sales culture, understanding location sales plans and goals, and participating in business development and outreach.
Serve as customers’ single point of contact for UniBank products and services.
Oversee and audit operational procedures, including procedures for safe deposit, negotiable instruments, and night deposits.
May function as vault teller, distributing, verifying, and proving vault cash.
Open and close the bank and vault and help ensure safety and security on bank grounds.
Receive and review retail staff over-and-short reports, investigate problem areas, and take corrective action when warranted.
Assist the Branch manager with bank security and compliance obligations, including compliance with state and federal laws within the scope of the position and display of required posters.
Supervise retail department employees in accordance with Bank policies and applicable laws, including training, planning and directing work, reviewing performance and feedback, rewarding and directing employees, and addressing concerns and resolving issues.
Support the team by verifying transactions, signing checks, explaining procedures, and providing overrides as necessary.
Participate in or assist with developing community and networking events during business and non-business hours.
Manage the Branch in the absence of the Relationship Branch Manager.
Perform other duties as assigned.