Float Receptionist (Part Time Evenings)

Dent Neurologic Group LLP•Town of Amherst, NY

1d•$17 - $19•Hybrid

About The Position

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and well-being. By remaining dedicated to these values and the overall mission, we are dedicated to making a difference for both patients and colleagues. This position contributes to the care of patients by verifying demographics and personal patient information. It obtains patient consents and copies insurance card information to ensure accurate billing. The Float Receptionist assists patients with various DENT forms and obtains insurance waiver signatures as necessary. This role receives payments on patient accounts and covers Registration and other areas of the clinic as needed. Provides direct assistance to patients, vendors, job applicants and other visitors in the Reception area.

Requirements

Ability to maintain strict confidentiality.
Some working knowledge of medical terminology.
Planning, organizational, and problem solving skills.
Ability to work independently or within a team environment.
Willing and able to work infrequent overtime as required to meet operational needs and perform all duties.
Flexible availability for departmental meetings.
Working knowledge of general office equipment including multi-line phone, computer, copier, calculator and fax machines.
Effective verbal communication, interpersonal and telephone skills.
Must be able to work at both Amherst and Williamsville locations.

Responsibilities

Verifies patient demographics including name, address, date-of-birth, primary physician and current insurance.
Performs a variety of duties involved in greeting and directing patients, their families, vendors, pharmaceutical representatives, and other Dent business associates. Provides information to patients and their families on such matters as services, charges and routine treatment procedures.
Processes appropriate forms, and copies insurance card information, to ensure accurate billing and medical record information. Receive payments on patient accounts; compares cash receipts and payments in balancing daily receipts, logging and securing payments according to policy set forth by Dent. Maintains accurate billing information for each patient account, running billing slips daily.
Represents Dent by displaying a respectful and caring manner with patients and their families. Answers telephone, takes messages, transfers calls and provides information to other Dent departments upon request. Problem solves and utilizes resources to obtain patient information when patient is unable to communicate, seeking assistance as needed.
Demonstrates the ability to accept responsibility for appropriate conduct within the office setting and with other department associates by interacting calmly, respectfully and in a friendly manner with other representatives of services at Dent.
Functions as a member of the health care team related to patient care by interaction and cooperation with physicians and other health care professionals. Routes patient records and specimens to assigned locations as needed, orders patient record details as needed. Refers patients to proper clinical resources for health care questions and to proper personnel for Dent policies such as billing and or financial support.
Maintains strict confidentiality of patient information.
Completes clerical duties in a time efficient manner as set forth by the Team Leader. Reports errors or problems so that appropriate action may be taken for patient care.
Completes cross training in other clinic areas where applicable including checkout, medical secretary and medical assistant.
Performs other duties as assigned or requested by supervisor or department manager.