Float Phlebotomist/Administrative Assistant

One Medical•Gilbert, AZ

3d•Onsite

About The Position

One Medical is a primary care solution that aims to make quality care more affordable, accessible, and enjoyable. The company is transforming healthcare by improving the experience for patients, providers, employers, and health networks. One Medical offers seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In February 2023, One Medical joined Amazon, with the goal of delivering exceptional healthcare to more people and achieving better health outcomes. The company is committed to building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive. As a Float Phlebotomist/Medical Assistant, also known as a One Medical Flex Lab Services Specialist/Member Support Specialist, you will provide exceptional care and phlebotomy support to patients. You will also be trained to provide other clinical support services, such as EKGs and injections. With a strong drive for service and human connection, you will remove barriers to care. You will serve as the first point of contact for patients, manage the office space, and provide support as requested by the Practice Coordinator, Operations Manager, or providers. This role supports multiple offices within a market. You are a strong team player with innovative problem-solving skills, using empathy, focus, and compassion in all interactions. You possess tactful interpersonal skills and thrive in a culture that emphasizes feedback and growth, adapting to the needs of patients and the team.

Requirements

At least 6 months of autonomous phlebotomy experience.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
A High School Diploma or equivalent.
Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multi-disciplinary teams.
A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused care.
A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.
Successful completion of One Medical clinical training and state-required education and/or certifications within the first six months of employment (One Medical sponsored).
Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored).

Nice To Haves

Certified Phlebotomy License preferred.
Additional experience with remote teams is a plus.

Responsibilities

Use C-I-CARE framework in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach.
Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics.
Perform and assist with non-blood specimen collection.
Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and virtual medical teams with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform all front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Master the technology suite including Slack, G-suite, Zoom, and the Electronic Medical Record System 1Life.
Perform opening and closing duties/daily office upkeep, including maintaining the appearance of patient and employee spaces, restocking supplies, and organization.
Upon successful completion of training and certifications, perform extended scope duties such as EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for yourself, your friends, and family.
Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues.
Competitive Medical, Dental, and Vision plans.
Pre-Tax commuter benefits.
PTO cash outs - Option to cash out up to 40 accrued hours per year.
401K match.
Credit towards emergency childcare.
Company-paid maternity and paternity leave.
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.
Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.
UpToDate Subscription - An evidence-based clinical research tool.
Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education.
Rounds - Providers end patient care one hour early each week to participate in this shared learning experience.
Discounted rate to attend One Medical’s Annual REAL primary care conference.