Float Medical Assistant (East Valley)

Skin And Cancer Institute•Chandler, AZ

14h•Onsite

About The Position

The Float Medical Assistant supports clinical operations at Skin and Cancer Institute by assisting providers with patient care, performing clinical procedures, maintaining accurate medical records, and helping ensure smooth patient flow and a positive patient experience. The role floats between East Valley clinics and is full-time, on-site, and non-exempt. Clinical duties include preparing patients for examinations, conducting and documenting intake, assisting with dermatologic procedures, supporting routine laboratory tests, applying topical treatments or dressings under provider supervision, capturing clinical photos, documenting care, sending and verifying prescriptions, sterilizing instruments, maintaining exam rooms, updating pathology and cancer-related logs, monitoring supplies, and maintaining confidentiality. The position also provides patient education about skin care, post-procedure care, sunscreen, treatment plans, and follow-up instructions, and offers compassionate support to patients. Administrative duties include greeting and checking in patients, verifying information, collecting MIPS questionnaires, updating the PA log and codes, checking prescriptions, scheduling appointments and follow-ups, handling calls and messages, making outbound calls, processing prior authorizations, communicating with insurers, ordering supplies, attending meetings, and completing assigned training. The role operates equipment and software including Microsoft 365, fax, email, phone, Klara, EMA, ModMed, iPad, NoahFace, Tandem, CoverMyMeds, LabCorp, and Quest Diagnostics. The anticipated annual salary range is $40,560 to $45,760. Placement within the range may depend on relevant experience, education, training, skills, certifications, internal equity, and business considerations.

Requirements

High school diploma or equivalent required.
Strong clinical skills and sharp attention to detail.
Effective communication skills and ability to build rapport with patients and team members.
Proficiency in EHR systems and Microsoft Office Suite.
Ability to handle sensitive patient concerns professionally and discreetly.
Ability to prepare and administer injections, including Kenalog, Lidocaine, and Epinephrine.
Ability to assist with minor surgical procedures and wound care using sterile techniques.
Knowledge of infection-control and safety protocols, HIPAA regulations, patient confidentiality, and universal precautions.
In-depth knowledge of medical terminology and dermatologic procedures, including Mohs, biopsies, excisions, and radiation; ability to provide skilled patient instruction.
Ability to multitask efficiently in a fast-paced clinical setting.

Nice To Haves

Completion of an accredited Medical Assistant program.
CMA, RMA, or equivalent certification.
One to two years of clinical experience in a medical office.

Responsibilities

Provide high-quality customer service and follow quality-control standards.
Coordinate patient care according to physician instructions and company policies.
Escort patients to exam rooms and prepare them for examinations by taking histories and explaining procedures.
Conduct and document patient intake.
Assist with dermatologic procedures, including biopsies, excisions, phototherapy, and cosmetic treatments, using sterile techniques.
Support routine laboratory tests such as skin scrapings and swabs; collect and process specimens accurately.
Apply topical treatments or dressings under provider supervision.
Capture clinical photos for documentation and comparison.
Document patient care accurately and promptly in medical records.
Send prescriptions during visits and verify their accuracy with the provider; check prescriptions throughout the day.
Sterilize instruments and maintain clean exam rooms according to safety standards.
Upload and maintain pathology, AK, MOHS, and FBX logs; verify pathology log details and keep cancer logs accurate and current.
Stock rooms, monitor supplies, alert managers when supplies are low, and order and organize medical supplies.
Maintain patient confidentiality and perform additional patient-care tasks to support providers.
Ask each patient for a Google review.
Educate patients about skin-care routines, post-procedure care, sunscreen, treatment plans, and follow-up instructions; provide compassionate support.
Greet and check in patients, verify personal and medical details, and collect pertinent check-in information, including MIPS questionnaires.
Update the PA log and ensure codes are entered correctly.
Schedule appointments and manage follow-up and procedure calendars.
Handle calls, messages, Klara, and Tandem communications, and respond to inquiries about medication refills and general questions.
Make timely outbound calls as needed.
Process prior authorizations and communicate with insurance providers.
Attend meetings and complete assigned training in a timely manner.