Float Experience Specialist-Rehab; West Clinic, 1.0 FTE

UnityPoint Health•Madison, WI

17h•Onsite

About The Position

We are seeking a dynamic Experience Specialist to join our Outpatient Rehab Therapy Team. At UnityPoint Health – Meriter Therapy, patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work. We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program and mentorship opportunities to establish a strong knowledge base and build relationships. Our therapy team is also given opportunities to actively participate in team-based leadership structured groups that ensure clinical and operational decision making is a collaborative process that promotes future growth and advancement. Experience Specialist - Rehab (ESR) team members contribute to the smooth functioning of the outpatient therapy clinics by fulfilling a range of supportive duties. Daily responsibilities are structured into complementary roles that work together to maintain an efficient and coordinated flow. ESRs will rotate through all roles, which include, but are not limited to: Front desk reception and administrative/clerical support – Patient appointment scheduling, point of service payment collections, and registration processes support. Patient navigation from point of entry to exit of clinic. Perform periodic regulatory and compliance checks. Room reset and readiness tasks – Organizing, cleaning and prepping of patient care areas, completing equipment maintenance requirements, and supply ordering. Along with the job duties above, the float ESR will travel between all outpatient therapy clinics to offer support as needed. There will be additional mileage pay if travelling between clinics. Sites include: Deforest, Monona, Central, West, McKee, and Middleton.

Requirements

High School Diploma or equivalent

Nice To Haves

Previous customer service experience in hospital or healthcare setting.
Prior receptionist, administrative, or clerical experience is preferred.

Responsibilities

Work within the context of patient-centered care in an outpatient therapy clinic setting.
Work collaboratively with the therapy team to support exceptional patient experience and outcomes.
Embrace lifelong learning: willingly give and receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team.
Engage in staff meetings and project groups to support exceptional patient care.
Remain up to date with clinic operation changes and workflows (review meeting minutes, review email communications, etc.)
Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives within the department.
Front desk reception and administrative/clerical support – Patient appointment scheduling, point of service payment collections, and registration processes support.
Patient navigation from point of entry to exit of clinic.
Perform periodic regulatory and compliance checks.
Room reset and readiness tasks – Organizing, cleaning and prepping of patient care areas, completing equipment maintenance requirements, and supply ordering.
Travel between all outpatient therapy clinics to offer support as needed.