PT Float Customer Service Representative

RCB Bank•Claremore, OK

7d•Hybrid

About The Position

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Requirements

Minimum one (1) year of proven customer service experience
High school diploma or GED
Successful completion of new accounts training program after hire
Flexibility to work at multiple branch locations as required
Excellent communication, interpersonal and customer service skills.
Knowledge of new account documentation requirements, CIP and regulatory expectations, and standard account-opening procedures.
Strong understanding of deposit account structures, bank products, and customer service processes.
Ability to identify fraud indicators and follow fraud-prevention and escalation procedures.
Care about your community and have a desire to be involved.

Nice To Haves

Previous experience in banking, including knowledge of banking processes, bank products, services, and regulatory requirements
Previous CSR experience

Responsibilities

Play a vital role in delivering exceptional customer service to new and existing RCB Bank customers while supporting branches across a specified region by filling staffing gaps and assisting locations experiencing increased new accounts volume or temporary staff shortages.
Accurately open, maintain, and service deposit accounts; respond to customer inquiries; and educate customers on RCB Bank products and services.
Serve as a key line of defense in fraud detection and prevention at the new accounts desk.
Open and service consumer and business deposit accounts in accordance with bank policies, regulatory requirements, and documented procedures; obtain and verify customer identification and required documentation, ensuring accuracy, completeness, and compliance with internal controls, KYC/Customer Identification program (CIP) standards, and all applicable regulations.
Serve as a frontline representative for the Bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB Bank products, services, and digital banking tools, referring customers to appropriate branch staff, lenders, or departments when needs extend beyond the expertise of the CSR role.
Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual account activity.
Ensure compliance with fraud mitigation practices.