PT Float Customer Service Representative

RCB Bank•Claremore, OK

8d•Hybrid

About The Position

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel. What we’re looking for: Someone to play a vital role in delivering exceptional customer service to new and existing RCB Bank customers while supporting branches across a specified region by filling staffing gaps and assisting locations experiencing increased new accounts volume or temporary staff shortages. Someone responsible for accurately opening, maintaining, and servicing deposit accounts; responding to customer inquiries; and educating customers on RCB Bank products and services. Someone focused on relationship building, operational accuracy, and ensuring a consistent customer experience at each branch served. Someone to serve as a key line of defense in fraud detection and prevention at the new accounts desk.

Requirements

Minimum one (1) year of proven customer service experience
High school diploma or GED
Successful completion of new accounts training program after hire
Flexibility to work at multiple branch locations as required

Nice To Haves

Previous experience in banking, including knowledge of banking processes, bank products, services, and regulatory requirements
Previous CSR experience

Responsibilities

Open and service consumer and business deposit accounts in accordance with bank policies, regulatory requirements, and documented procedures; obtain and verify customer identification and required documentation, ensuring accuracy, completeness, and compliance with internal controls, KYC/Customer Identification program (CIP) standards, and all applicable regulations.
Serve as a frontline representative for the Bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB Bank products, services, and digital banking tools, referring customers to appropriate branch staff, lenders, or departments when needs extend beyond the expertise of the CSR role.
Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual account activity.
Ensure compliance with fraud mitigation practices.