Flight Operations Manager

NV5•Portland, OR

1d•Hybrid

About The Position

The role of the Flight Operations Manager is to oversee operations management, people management, and sensor platform resource allocation for helicopter aerial geospatial technologies workflows. The position will lead Flight Acquisition Managers, Project Coordinators, and Remote Sensing Technicians. The position will proactively coordinate with Account Management, Estimation, Project Management, Production Leads, Survey, Maintenance and Flight Operations to prioritize efficient aerial data acquisition while maintaining a strong safety culture.

Requirements

Bachelor’s degree in relevant field
5+ years progressive experience in aviation and/or remote sensing technology
3+ years of management experience
Excellent communication and leadership qualities
Proactive planning ability to coordinate teams with multidimensional factors impacting operations and efficiency
Organizationally ability to handle multiple and competing priorities
Ability to make impactful decisions with complex dynamics and competing interests under minimal supervision
Maintain a positive and helpful attitude working under pressure
Conveyance of a positive and professional image to internal and external contacts
Technical skills in mapping or geospatial sciences
Superior technological literacy
Ability to analyze operating data and financial reports
Must be able to work fixed office hours in addition to being accessible during flight crew operating hours

Nice To Haves

Bachelors/Masters degree in Business
Geospatial Certifications
Aviation Certifications

Responsibilities

Establish and maintain standards and limitations to ensure safe and efficient department operations
Assist with short and long-range plans that include departmental objectives
Maximize asset utilization and capabilities by coordinating with maintenance personnel and flight operations
Maintain operations and resource reporting with daily updates as required
Manage platform and sensor resources to report on measures of effectiveness and efficiency for ROI
Manage team and maintain adequate staffing relative to backlog
Assist in preparing annual operating budgets that include operating expenses, facilities, supplies, outside services, personnel, training, capital expenses and reserves
Identify short- and long-term resource needs to successfully execute on project backlog
Remain up to date on advancements in sensor technology and aviation platforms
Support account management and estimation with technology approach, resource allocation and flight planning
Support project management with project status and planning
Assist in developing and instituting department policies and procedures – including basic company policies, procedures and objectives – into departmental functions
Ensure compliance with department policies and procedures – including basic company policies, procedures and objectives
Assist in the development of and maintaining an operations policy manual to include flight, maintenance and pertinent company policies
Establish scheduling policies and procedures that provide effective control and management
Establishing, with the cooperation and assistance of company personnel and human resources team, minimum employment qualifications, hiring procedures, salary structure, performance appraisal procedures, grade structure and dismissal procedures
Manage human resources for direct team with oversight of head count, hiring process, and training compliance
Maintaining high morale through an awareness of company and department policies, employee development programs, and departmental goals and objectives
Advising management on the status and requirements for current and future aircraft and sensor solutions
Ensuring that high levels of customer service are provided to the company and its customers
Maintaining lists of aviation vendors that meet the highest level of aviation safety and NV5 standards
Establish and maintain partner and vendor relationships that meet NV5 standards
Maintaining records as required by the FARs, manufacturers, and company policies
Ensuring that department personnel are thoroughly familiar and comply with company policies, appropriate FARs, pertinent operating manuals, applicable standards and publications
Monitoring security procedures to protect the aircraft and company facilities