Flight Operations and Experience Coordinator

Southern Airways Corporation•Addison, TX

64d•$18 - $22•Onsite

About The Position

We are seeking a highly organized and customer-focused Flight Experience Coordinator to join our private aviation team. In this role, you will ensure seamless travel experiences for our clients by managing key logistics, coordinating services, and maintaining clear communication with both clients and operators.

Requirements

Strong organizational skills and attention to detail.
1+ year experience in private aviation, travel coordination, or concierge services required.
Ability to communicate professionally and efficiently with clients, operators, and internal teams.
Ability to work effectively in a fast-paced, high-pressure environment.
A commitment to exceptional customer service and problem-solving.
Authorized to work in the United States
Must have sufficient vision and ability to safely perform the essential functions of the position in a normal office environment.
Must be able to communicate through verbal, written and electronic means.
Must be able to access filing cabinets, drawers, and shelves of varying height.
Must be able to move up to 25 pounds on an infrequent basis.

Nice To Haves

Proficiency in flight tracking tools and CRM systems is a plus.

Responsibilities

Track flights, liaise with operators, and proactively address any issues to ensure smooth operations.
Serve as the primary point of contact for clients regarding flight adjustments, passenger manifest changes, and travel details.
Ensure all client details (names, weights, birthdates, luggage, etc.) are correct and relayed to operators.
Prepare and send detailed flight itineraries to clients.
Assist the On-Demand Charter and Sales Teams with trip coordination and, if necessary, source aircraft.
Arrange and confirm catering orders and ground transportation to meet client preferences.
Provide a high-touch, personalized service to meet the needs and expectations of our high-profile clientele.

Benefits

Competitive Salary: Attractive compensation package based on experience.
Comprehensive medical, dental, and vision plans.
Air ambulance coverage
Short-term disability
Pet insurance
Health savings accounts
Company-paid life insurance
Retirement/ 401(k) plan
Generous PTO plus paid holidays throughout the calendar year.
Access to the My ID Travel program for travel privileges on participating airlines, including flight tickets at a significant discount, discounts on hotels and resorts, car rentals at reduced rates, and discounted cruises.