Flight Line Service Agent - C Shift
About The Position
USAirports Flight Support is a family-owned, full-service fixed-base operator serving the general aviation community at Frederick Douglass - Greater Rochester International Airport. The Flight Line Service Agent fuels and deices commercial airliners and private jets, provides pre-flight support to passengers and pilots, and performs aircraft and ground-support operations. The role includes towing aircraft into and out of hangars, wing walking, loading and unloading jets, and assisting with other ramp and customer-service needs. This is a full-time C-shift position working Wednesday through Sunday from 9:30 p.m. to 6:00 a.m., for 40 hours per week. The hourly pay range is $18 to $22. The position reports to the Line Service Manager. Training during the first 90 days includes NATA safety, airline fueling, airline deicing, and aircraft towing. After completing these benchmarks, employees can perform the tasks independently. There is potential to advance to Line Service Lead or Line Service Supervisor.
Requirements
- Be at least 18 years of age.
- Provide a valid driver's license and a birth certificate and/or passport.
- Pass a 10-year background check and obtain and maintain an airport security badge.
- Be able to obtain a customs seal through U.S. Customs and Border Protection.
- Demonstrate dependability, communication skills, and professionalism.
- Be able to work flexible hours and shifts, including weekends and holidays.
- Work efficiently and accurately in a fast-paced environment.
- Perform repetitive tasks and motions, including bending, standing, sitting, squatting, kneeling, crawling, and twisting for extended periods.
- Lift and carry 50 pounds from floor to waist level.
- Work at heights up to 45 feet in a bucket truck and up to 12 feet on a ladder.
- Have sufficient vision to safely perform the essential functions of the position.
- Wear required personal protective equipment, such as ear protection, safety glasses, gloves, and high-visibility clothing.
Nice To Haves
- Experience in airline, hospitality or resort, or personal customer-service industries, or military service; experience is a plus but not necessary.
Responsibilities
- Refuel aircraft and ground-service equipment.
- Deice aircraft.
- Drive fuel trucks and ground-support vehicles.
- Park, tow, store, and secure aircraft, including directing aircraft and vehicle movement in the aircraft operating area.
- Maintain the cleanliness and security of aviation facilities by policing the ramp, lounges, and auto-parking areas.
- Move aircraft in and out of hangars.
- Assist passengers appropriately and maintain a high standard of customer service for flight crews and passengers.
- Meet arriving aircraft and dispatch departing aircraft.
- Monitor and maintain fuel inventories on fuel trucks.
- Provide lavatory and water service and restock supplies as requested.
- Provide shuttle service for passengers and crew as required.
- Clean and clear debris from ramps, buildings, and customer areas.
- Complete USAirports training and computer-based training modules successfully and on time.
- Perform other duties as assigned by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Optional accident and critical-care insurance
- Paid vacation
- Paid holidays
- Paid sick time
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
