Flight Line Service Agent - A Shift
About The Position
USAirports Flight Support is hiring full-time Flight Line Service Agents to provide ground support for commercial airliners and private jets at the Frederick Douglass - Greater Rochester International Airport. The family-owned, full-service FBO operates 24/7/365 and provides services including fueling, deicing, hangaring, aircraft maintenance, cargo handling, tie-down, and ramp parking. Agents fuel and deice aircraft and assist pilots and private passengers with pre-flight services, aircraft towing, wing walking, and loading and unloading jets. The position reports to the Line Service Manager and is scheduled for 40 hours per week on A Shift, either 4:30 a.m.–1:00 p.m. Thursday through Monday or 4:30 a.m.–1:00 p.m. Friday through Tuesday. The hourly pay rate is $17.00–$22.00. Within the first 90 days, employees complete NATA Safety Training, Airline Fuel Training, Airline Deice Training, and Aircraft Tow Training. After achieving these benchmarks, employees can perform the tasks independently. There is potential to become a Line Service Lead or Line Service Supervisor.
Requirements
- Be at least 18 years of age.
- Provide a valid driver's license and a birth certificate and/or passport.
- Pass a 10-year background check and receive and maintain an airport security badge.
- Be able to acquire a customs seal through U.S. Customs and Border Protection.
- Demonstrate dependability, communication skills, and professionalism.
- Be able to work flexible hours and shifts, including weekends and holidays.
- Work efficiently and accurately in a fast-paced environment.
- Perform repetitive tasks and motions, including bending, standing, sitting, squatting, kneeling, crawling, and twisting for extended periods.
- Lift and carry 50 pounds from floor to waist level.
- Work at heights up to 45 feet in a bucket truck and up to 12 feet on a ladder.
- Have sufficient vision and ability to safely perform the essential functions of the position.
- Wear required personal protective equipment, such as ear protection, safety glasses, gloves, and high-visibility clothing.
- Work in varying weather and environmental conditions, including precipitation, extreme temperatures, jet engine fumes, dust, and noise, and around stationary and moving aircraft, including spinning propellers and engines.
Nice To Haves
- Experience in airline, hospitality/resort, personal customer service industries, and/or military service.
Responsibilities
- Refuel aircraft and ground service equipment.
- Deice aircraft.
- Drive fuel trucks and ground support vehicles.
- Park, tow, store, and secure aircraft, including directing aircraft and vehicular traffic in the aircraft operating area.
- Maintain the cleanliness and security of aviation facilities by policing the ramp, lounges, and auto parking areas.
- Move aircraft in and out of hangars.
- Assist passengers appropriately and maintain a high standard of customer service for flight crews and passengers.
- Meet arriving aircraft and dispatch departing aircraft.
- Monitor and maintain fuel inventories on fuel trucks.
- Provide lavatory and water service and restock supplies as requested.
- Provide shuttle service for passengers and crew as required.
- Clean and clear debris from the ramp, building, and customer areas.
- Successfully and promptly complete USAirports training and computer-based training modules.
- Perform other duties as assigned by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Optional accident and critical care insurance
- Paid vacation
- Paid holidays
- Paid sick time
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
