Flight Information Coordinator

Republic Airways • Indianapolis, IN

4d • Onsite

About The Position

Facilitates the dissemination of accurate and timely operational performance data in order to support the improvement of Republic’s performance against customer expectations.

Requirements

• Bachelor degree in Aviation Management, Analytics or similar type field.
• Strong computer software skills.
• Proficient with Microsoft Office applications.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Able to write routine reports and correspondence.
• Able to speak effectively before groups of customers or employees of the Company.
• Able to apply common sense understanding to assess the situation and determine the next action.
• Able to deal with problems involving multiple departments while treating each individual with respect.
• Makes suggestions daily on proper delay coding.
• Makes decisions on what items require additional information, formal follow up, or corrective action.
• Able to move about the work environment.
• Frequently required to stand, walk, sit, talk and hear.

Nice To Haves

• 1-2 years of experience in Airline Operations, Airline Customer Service or similar area.
• Experience with SharePoint, Excel, Power BI, and Sabre preferable.

Responsibilities

• Researches Republic Airline’s delays by utilizing various proprietary operations systems.
• Ensures all flight information from our airline partners is represented in Republic’s internal flight tracking system.
• Develops and measures performance metrics for department and internal customer service.
• Analyzes data for actionable items and areas of improvement and collaborates with other departments to find solutions.
• Coordinates with various departments on delay resolution and prevention strategies of future delays.
• Completes reconciliation of performance stats with partner data sets and works with partners and other departments to correct reconciliation finds.
• Responds to internal requests for delay information.
• Assists with associate follow-up, and delegation of action items to various stakeholders.
• Assist with Power BI tools to report out on performance with an emphasis on delays.
• Coordinates delay escalations, and items of concern within partner/customer structures.
• Escalates corrective action issues to appropriate management within the partners’ organization.
• Provides timely information to Partners on delays being disputed.
• Performs other duties as assigned.

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level