Airline Catering - Flight Coordinator 1

Abby's Catering•Houston, TX

About The Position

The Flight Coordinator is responsible for ensuring the smooth, safe, and efficient execution of daily in-flight catering operations. This role serves as a central point of coordination between internal departments, drivers, production teams, and customers to ensure flights are prepared, loaded, delivered, and handed off accurately and on time. This is a hands-on, fast-paced role that requires strong decision-making, communication, and the ability to adapt quickly to changing flight schedules and customer needs.

Requirements

Previous experience in airline catering or aviation operations preferred
Ability to qualify for airport badging (10-year federal background check)
Valid Texas driver’s license (Class C required) with a clean driving record
Strong organizational and multitasking skills
Ability to work independently and as part of a team
Strong verbal and written communication skills
Comfortable working under pressure in time-critical situations
Proficient with basic computer systems and Microsoft Office

Nice To Haves

Class A or B CDL with air brake endorsement is a plus
Ramp safety experience preferred

Responsibilities

Ensure assigned flights are delivered according to customer requirements and company quality standards
Perform thorough pre-flight checks using customer and internal checklists
Ensure accurate catering provision and correct meal counts for each flight
Minimize over-provisioning while meeting customer expectations
Assist drivers with aircraft loading and proper stowage of catering items
Ensure correct handover of catering to aircraft crew
Confirm all goods sold per flight are captured and reported accurately
Ensure delivery notes are signed by flight crew
Forward signed delivery documentation to the Account Manager
Produce daily catering delivery reports and operational statistics
Prepare worksheets, labels, and production sheets for kitchen teams
Follow up on all incoming operational communication from customers
Communicate urgent operational updates to internal departments promptly
Track and control operational follow-ups to ensure closure
Monitor assigned work areas to ensure hygiene, quality, and safety standards are met
Identify operational issues and escalate concerns to the Account Manager
Complete required Ramp Safety Training and periodic refreshers
Ensure all drivers follow ramp safety rules and procedures
Monitor driver activity and behavior on the ramp
Ensure vehicles are positioned and parked correctly
Verify proper use of required PPE (safety vests, non-slip shoes, ear protection, etc.)
Ensure safety devices (cones, wands, spill kits, etc.) are available and functional
Report safety hazards, incidents, or equipment issues immediately
Coordinate with external ramp providers to prevent safety risks