Flexible Store Advisor

Mountain Equipment Company • Victoria, BC

9d • Onsite

About The Position

MEC is more than a store; it's a hub for the outdoor community, a leader in sustainability, and a place where individuals can be themselves. As a Flexible Store Advisor, you will help members (customers) who visit for gear and advice on various outdoor activities like hiking, camping, climbing, cycling, watersports, snowsports, and travel. You will engage with people planning diverse trips, from dream adventures to weekend getaways, catering to both first-timers and outdoor experts. The role involves providing exceptional member service by matching individuals with suitable gear, sharing real-world product experience, assisting with visual merchandising, and supporting other staff members. This position offers opportunities for growth and learning new things, making it ideal for those who love the outdoors, learning about gear, and connecting with people.

Requirements

• You like working with a diverse, inclusive, hands-on, collaborative team.
• You want to connect people with quality products to encourage active outdoor lives.
• You’re a “can do” person who likes to learn new things.
• Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
• You have a good natured, outgoing welcoming vibe and genuinely like helping people.
• Customer service is not just your skill, it’s your mindset. You’ll go out of your way to provide an excellent member experience.
• You can lift 50 lb. and walk 10,000 steps per day.
• You’re curious about gear and want to learn more – we’ll provide training to build your skills.
• 21 hours of availability, work a minimum of four hours per week, with full availability Saturday, Sunday and at least one weekday closing shift.

Nice To Haves

• You’re passionate about the outdoors. Product knowledge in camping, cycling, packs or any other outdoor activity is a great asset.
• Previous retail or customer service experience is a plus, not a must.

Responsibilities

• Chat with members about products and connect them with what they’re looking for.
• Ask open-ended questions to understand members’ needs.
• Share product knowledge and industry-leading advice on gear, including your personal recommendations.
• Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
• Help behind the scenes to organize inventory and get members the products they need.
• Spread the word about MEC events and services.
• Learn about new products, technology and features (including sustainability).
• Help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

Benefits

• Competitive hourly rate and clear pay increase program.
• Discounts on gear for pretty much every outdoor activity out there – including bikes, and much more.
• Paid time off each year to enjoy an outdoor activity of your choice.
• Opportunities to join outdoor excursions with other MEC staffers.
• Equipment Demonstration Program (EDP) – gear rental program.
• Support for that big, expedition style adventure that you have been dreaming of.
• Training and product knowledge.
• Growth opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees