Seasonal Store Advisor

Mountain Equipment Company • Langley, BC

9d • Onsite

About The Position

MEC is more than a store; it's a hub for the outdoor community, a leader in sustainability, and a place where individuals can be themselves. As a Seasonal Store Advisor, you will help members (customers) plan new adventures by assisting them with gear and advice for activities like hiking, camping, climbing, cycling, watersports, snowsports, and travel. You will interact with a diverse range of people, from first-timers to outdoor experts, planning everything from dream trips to weekend getaways. The role involves providing exceptional member service by matching individuals with suitable gear and sharing real-world product experience. You will also contribute to visual merchandising, assist other staff members, and have opportunities for growth and learning. If you have a passion for the outdoors, enjoy learning about gear, and connecting with people, this position is for you.

Requirements

• You like working with a diverse, inclusive, hands-on, collaborative team
• You’re passionate about the outdoors
• You want to connect people with quality products to encourage active outdoor lives
• You’re a “can do” person who likes to learn new things
• Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others
• You have a good natured, outgoing welcoming vibe and genuinely like helping people
• Customer service is not just your skill, it’s your mindset. You’ll go out of your way to provide an excellent member experience
• You can lift 50 lb. and walk 10,000 steps per day
• You’re curious about gear and want to learn more – we’ll provide training to build your skills

Nice To Haves

• Product knowledge in camping, cycling, packs or any other outdoor activity is a great asset
• Previous retail or customer service experience is a plus, not a must
• Fully open availability to work Saturdays or Sundays
• Availability to work a variety of shifts between Monday and Friday, 7:00am and 9:00pm

Responsibilities

• Chat with members about products and connect them with what they’re looking for
• Ask open-ended questions to understand members’ needs
• Share product knowledge and industry-leading advice on gear, including your personal recommendations
• Be part of a team of staffers who takes pride in keeping the store in tip-top shape
• Help behind the scenes to organize inventory and get members the products they need
• Spread the word about MEC events and services
• Learn about new products, technology and features (including sustainability)
• Help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition

Benefits

• Competitive hourly rate and clear pay increase program
• Discounts on gear for pretty much every outdoor activity out there – including bikes, and much more
• Opportunities to join outdoor excursions with other MEC staffers
• Equipment Demonstration Program (EDP) – gear rental program
• Training and product knowledge

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees