Flexible Benefits Client Service Representative

Marsh•Greenville, SC

9d•Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). As our MEBS TPA Client Service Representative I on the MMA National Team, you’ll provide responsive service for information inquiries for Flexible Spending Accounts, Health Reimbursement Arrangements, Transportation Spending Accounts and Health Saving Account (HSA) Plan. Representatives may be required to research and resolve issues related to benefits. Colleagues will build and maintain rapport with clients and work collegially as a supportive member of the production team for the benefit of the clients and internal partners. You’ll maintain open, effective communication and timely follow-up.

Requirements

High School diploma or equivalent work experience
Strong organizational skills
Strong communication and interpersonal skills (written and verbal)
Act with responsiveness, urgency and professionalism in all matters
Able to utilize Office Suite applications (Word, Excel, Outlook) and Adobe

Nice To Haves

Flexible Benefits experience
Flexible Benefits administration experience

Responsibilities

Take ownership and accountability to address and resolve client questions and issues, working toward a first call, first email or letter resolution, whenever possible.
Maintain proper documentation on coverage, eligibility and exceptions.
Document customer contact completely within client management system.
Ensure all business results (quality, production, and time service) meet standards.
Maintain daily client management functions in system applications, as required.
Keep abreast of system functionality, industry related regulations as it pertains to Health Insurance Portability and Accountability Act (HIPAA), §125, §132, HSAs and COBRA as appropriate.
Teach clients plan specifics, the use of online tools and provide information to assist them in the future.
Support overall MEBS revenue and retention goals.
Other responsibilities as assigned.