Flex Officer Team Lead

Securitas Security Services•New Albany, OH

30d•Onsite

About The Position

The Flex Officer Team Lead is responsible for supervising a team of 20-30 flex officers and 8 mobile supervisors to ensure effective coverage and high-quality service across assigned sites. This role involves key administrative tasks such as payroll processing, scheduling, and tracking hours and assignments for the team. The position collaborates closely with Account Managers to support site needs, resolve issues, and implement client-specific requirements. Additionally, the Team Lead is responsible for training, coaching, and developing their team to maintain compliance with company standards and promote strong performance. Securitas is a global company with a clear corporate culture and purpose, driven by values of Integrity, Vigilance, and Helpfulness. The Lead Officer plays an essential role in maintaining a safe and secure environment for clients by providing leadership to Security Officers at assigned client sites. This involves observing and reporting activities and incidents, preserving order, and enforcing regulations and directives for the site.

Requirements

2+ years of supervisory experience.
1 year management experience.
Security experience required, including responsibility for payroll and staff training.
Experience using common office applications such as Excel, Word, and Google Docs (or similar Microsoft/Google tools).
Driver certification required.
Reliable transportation to areas: Dublin, New Albany, Millersport.
Must have steel toe boots.

Responsibilities

Supervising a team of 20-30 flex officers and 8 mobile supervisors.
Ensuring effective coverage and high-quality service across assigned sites.
Handling key administrative tasks including payroll processing, scheduling, and tracking hours and assignments for the team.
Working closely with Account Managers to support site needs, resolve issues, and implement client-specific requirements.
Training, coaching, and developing the team to maintain compliance with company standards and promote strong performance.
Providing lead direction to Security Officers at assigned client sites on assigned shifts.
Observing and reporting activities and incidents.
Providing for the security and safety of client property and personnel.
Preserving order and enforcing regulations and directives for the site pertaining to personnel, visitors, and premises.
Supporting and providing Security Officers clear guidance and leadership.
Being available to answer phone calls from the team at any time and being responsive to their needs and questions.