FLEX Manager, Product Owner

Marriott•Bethesda, MD

11d•$42 - $63•Hybrid

About The Position

The FLEX Manager, Product Owner for the Cart & Order Team is responsible for driving the evolution of Marriott's commerce platform capabilities, including cart, checkout, order orchestration, reservation creation, modification, and cancellation experiences. This role partners closely with business stakeholders, architects, engineering teams, QA, and dependent domain teams to define product capabilities, maintain a prioritized backlog, and ensure high-quality delivery of customer and business value. The ideal candidate combines strong product thinking, business analysis skills, stakeholder management, and agile delivery experience. They can translate complex business needs into detailed requirements while ensuring alignment with strategic priorities and platform roadmaps. This role plays a critical part in enabling scalable, reliable, and seamless guest booking experiences across Marriott's digital channels.

Requirements

Bachelor’s degree in information technology, computer science or a related field or equivalate professional experience
5 years’ experience in the business, technology, sales and marketing, management operations, or related professional area.
At least 4 years of experience with converting business needs into technology requirements.

Nice To Haves

Experience as a Product Owner, Product Analyst, Business Analyst, or Product Manager in an Agile environment
Strong understanding of eCommerce, shopping cart, checkout, order management, reservations, or digital commerce platforms
Experience writing user stories, acceptance criteria, epics, and process documentation
Strong stakeholder management and communication skills
Experience with Jira, Confluence, Agile methodologies, and cross-functional product teams
Ability to balance strategic planning with hands-on delivery execution
Experience working with APIs, microservices, and platform-based architectures

Responsibilities

Own and maintain the product backlog, ensuring features, epics, and stories are aligned with business priorities
Prioritize work based on customer value, operational impact, strategic initiatives, and technical dependencies
Build and refine backlog items for upcoming sprints, program increments, and future releases
Ensure stories meet Definition of Ready and are prepared for development execution
Gather, analyze, and document business requirements from stakeholders across multiple domains
Translate business needs into clear user stories, acceptance criteria, process flows, and business rules
Lead functional story refinement sessions and collaborate with technical leads during solution reviews
Ensure requirements are complete, testable, and understandable for engineering and QA teams
Participate in sprint planning, backlog grooming, demos, retrospectives, and release activities
Partner with Scrum Masters, engineers, and quality engineers to remove ambiguity and support delivery
Monitor progress against commitments and proactively address risks, blockers, and dependencies
Validate completed work against acceptance criteria and business expectations
Serve as the primary liaison between business stakeholders and technical delivery teams
Facilitate alignment across dependent domains including Reservations, Payments, Loyalty, Guest Profile, and other platform services
Communicate priorities, delivery status, risks, and upcoming initiatives to stakeholders and leadership
Support executive updates, demos, and product reviews