FLEX Manager, Product Owner

Marriott•Bethesda, MD

5d•$46 - $70•Hybrid

About The Position

As a member of the Loyalty Financial Services Product team, the FLEX Manager, Product Owner (PO) is responsible for managing a portfolio of work to deliver Loyalty Financial related technical capabilities for Beacon driven by the Loyalty Finance and Operations organizations. This role will collaborate with business partners and technical teams to maintain a well-groomed and prioritized product backlog of features to include refined user stories with solid technical solutions that are ready for development. In addition, this role will support the Director in tracking and communicating the overall status of the backlog and reflect changes in business priorities. The FLEX Manager, Product Owner (PO) will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. This role requires moderate technical knowledge of software development processes and requires a proven record of creative solutioning and problem solving.

Requirements

Bachelor’s from an accredited university, preferably in a technology or business discipline or equivalent combination of education and experience.
5 years’ experience in the business, technology, sales and marketing, management operations, or related professional area.
At least 4 years of experience with converting business needs into technology requirements.

Nice To Haves

Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action.
Excellent communicator, both written and spoken. Must be able to explain product vision, business objective, technical feasibility, define requirements, and technical implementations.
Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines.
Experience navigating a highly matrixed work environment where collaboration with multiple stakeholders is required to meet the needs of numerous competing priorities.
Experience with or knowledge of Agile/Scrum software development practices
Experience with Jira and Confluence
Experience with Loyalty administration and/or financial administration

Responsibilities

Maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development
Help define new product features and optimizations of existing ones, and incorporate them into product roadmaps
Support the definition of the Ambassador product requirements and development of the product roadmap
Provide clear vision and scope documentation, use cases, workflows, and wire-frames to support development
Coordinate with support teams for defect resolution
Provides technical expertise and support to persons inside and outside of the department
Demonstrates knowledge of job-relevant issues, products, systems, and processes
Demonstrates knowledge of function-specific procedures
Keeps up-to-date technically and applies new knowledge to job
Proven ability to lead and work with cross-functional teams in support of specific business priorities
Ability to solve problems quickly, think strategically, and drive data-driven decision making
Ability to simultaneously manage multiple projects and aggressive timelines
Strong interpersonal skills and success in cross-functional relationship-building at all levels, ability to drive consensus through influence and fact-based approach
Effective written and oral communications skills with sensitivity to global communication needs
Thrives in a fast-paced, entrepreneurial environment
Demonstrates self-confidence, energy and enthusiasm in leading and influencing teams
Proficiency in Office software products and digital collaboration tools