Flex Financial Partner/Universal Associate

Heritage Financial Credit Union•Pike, NY

2d•Hybrid

About The Position

Join us as a Flex Financial Partner and play a key role in supporting multiple branches as a trusted guide for our members’ financial journeys. In this dynamic, fully rotational position, you’ll deliver exceptional service, offer smart financial solutions, and build strong relationships, wherever support is needed most. This role is ideal for someone who thrives in a fast-paced, ever-changing environment, enjoys variety, and can quickly adapt to different teams and branch settings. If you’re dependable, people-focused, and motivated to make an impact across the communities we serve, this is a great opportunity to grow your skills and expand your experience. Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.

Requirements

High School Diploma or equivalent required.
NMLS License required.
A Notary License is required or must be obtained within 9 months of hire.
Acquire a foundational understanding of the Commercial Loan Products offered by the credit union. Submit referrals to the Commercial Loan Department as appropriate.
Gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.
4+ years of extensive customer service and sales experience, preferably in the financial industry, encompassing areas such as customer service, needs-based selling, goal achievement, cash handling, account and loan intake and funding, project participation, team collaboration, and community engagement.
Critical thinker with the ability to creatively solve problems and develop business plans.
Committed to active listening, anticipating, and addressing the needs and concerns of both internal and external customers.
Effective communication with team members and peers to foster a supportive and collaborative network.
Demonstrates engagement, enthusiasm, and passion by delivering exceptional service to both internal and external members.
Needs-based selling with exception product knowledge.
Microsoft Office Software.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Promoting the financial well-being of members across multiple branch locations by delivering exceptional service, building strong relationships, and providing tailored financial solutions.
Supporting various branches as needed, ensuring continuity of service, operational efficiency, and consistent member experience.
Guiding members toward appropriate account and loan products, cross-selling credit union services, and referring members to other lines of business.
Accurately processing transactions and maintaining cash handling standards.
Delivering exceptional member service by accurately processing all branch transactions following proper procedures which include deposits, withdrawals, loan payments, transfers, check cashing, traveler’s checks, money orders, placing check holds, verifying identification and endorsements, wire transactions, and maintaining a balanced cash drawer.
Engaging with Heritage Financial teammates development initiatives and actively participating in personal growth using available resources.
Meeting or exceeding established performance goals.
Organizing priorities effectively to achieve monthly goals while maintaining a high standard of work quality.
Responding to inbound member calls, addressing their needs by assisting with account placement and consumer loan products (excluding real estate loans) and promote and facilitating digital enrollments and adoption for all HFCU products and services.
Utilizing critical thinking skills to identify and provide the best options for members, particularly in cross-selling opportunities and addressing their needs.
Performing duties in compliance with federal and state regulations, as well as Credit Union policies and procedures.
Performing account and loan intake and funding.
Managing digital inquiries and requests across various platforms, including chat, online accounts, and marketing leads.
Acquiring a foundational understanding of the Commercial Loan Products offered by the credit union and submit referrals to the Commercial Loan Department as appropriate.
Participating in outbound activities limited to community events and volunteering.
Effectively performing Lobby Engagement and First Impression Opening daily.
Working as a team supporting and championing each other.
Having high energy, supporting and embracing the credit union initiatives.
Displaying empathy and the ability to remain professional during challenging times.
Ability to open and close the branch as assigned by branch management.
Completing all required training as assigned.

Benefits

$200 monthly mileage stipend to support branch travel.
Paid Time Off & Paid Federal Holidays
Medical, Dental, Vision & Life Insurance
Employee Assistance Program
Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)
Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services
BenefitsPlus+ perks program (travel, entertainment, gift cards and so much more)
CareNet - benefits concierge service
401(k) with 5% Employer Match
Educational Assistance
Paid Time to Volunteer
HFCU Logo-wear (that our employees wear with pride!)