Financial Partner/Universal Associate - Matamoras Branch

Heritage Financial Credit Union•New Matamoras, OH

2d•Onsite

About The Position

Join Heritage Financial Credit Union as a Financial Partner and be the trusted guide for our members’ financial journeys. You’ll deliver exceptional service, offer smart solutions, and build lasting relationships, all while helping members achieve their goals. This role is for energetic, people-focused individuals who love making a real impact in their community and are looking for an opportunity to grow, learn, and shine in a supportive, fast-paced environment. Heritage Financial Credit Union is a member-owned financial institution committed to helping members achieve their financial goals and building a stronger community. We believe everyone deserves access to affordable financial services and are dedicated to providing the tools and resources needed to achieve financial dreams. Our vision is to be the leading financial institution in the communities we serve, creating a culture of excellence where employees can thrive, feel valued and respected, and work together to achieve goals. We recognize employees as our most important asset and are committed to providing the training, development, and opportunities needed to succeed.

Requirements

High School Diploma or equivalent required; Bachelor’s degree preferred.
NMLS License required.
A Notary License is required or must be obtained within 9 months of hire.
Acquire a foundational understanding of the Commercial Loan Products offered by the credit union. Submit referrals to the Commercial Loan Department as appropriate.
Gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.
4+ years of extensive customer service and sales experience, preferably in the financial industry, encompassing areas such as customer service, needs-based selling, goal achievement, cash handling, account and loan intake and funding, project participation, team collaboration, and community engagement.
Critical thinker with the ability to creatively solve problems and develop business plans.
Committed to active listening, anticipating, and addressing the needs and concerns of both internal and external customers.
Effective communication with team members and peers to foster a supportive and collaborative network.
Demonstrates engagement, enthusiasm, and passion by delivering exceptional service to both internal and external members.
Needs-based selling with exception product knowledge.
Microsoft Office Software.

Responsibilities

Deliver exceptional member service by accurately processing all branch transactions following proper procedures which include deposits, withdrawals, loan payments, transfers, check cashing, traveler’s checks, money orders, placing check holds, verifying identification and endorsements, wire transactions, and maintaining a balanced cash drawer.
Assist members in setting up ancillary business products, including Online Banking, Remote Deposit Capture, Merchant Services, and ACH Manager.
Assist the Branch Manager and Assistant Branch Manager in balancing and maintaining ATMs and vaults, training new employees, and executing opening and closing procedures.
Demonstrate an understanding of various business structures, such as Sole Proprietorships, LLCs, and Corporations.
Demonstrate comprehensive knowledge of all products and services offered by Heritage Financial Credit Union.
Engage in conversations with business members about available commercial loan products and their structures.
Identify lending opportunities through discussions with business members while opening accounts.
Participate in outbound activities such as community events, volunteering, call campaigns, and business outreach.
Proactively reach out to new memberships established through business partners to assess needs and offer appropriate additional products and services.
Recommend improvements to workflows, efficiency, and quality of service.
Support and promote all HFCU initiatives for employee development, actively engaging in personal growth by utilizing available tools and resources.
Submit thorough referrals to the Commercial Loan Department.
Understand the documentation required for initiating a commercial loan application.
Engage with Heritage Financial teammates development initiatives and actively participate in personal growth using available resources.
Organize priorities effectively to achieve monthly goals while maintaining a high standard of work quality.
Meet or exceed established performance goals.
Respond to inbound member calls, addressing their needs by assisting with account placement and consumer loan products (excluding real estate loans) and promote and facilitating digital enrollments and adoption for all HFCU products and services.
Perform duties in compliance with federal and state regulations, as well as Credit Union policies and procedures.
Performing account and loan intake and funding.
Manage digital inquiries and requests across various platforms, including chat, online accounts, and marketing leads.
Effectively perform Lobby Engagement and First Impression Opening daily.
Ability to open and close the branch as assigned by branch management.

Benefits

Paid Time Off & Paid Federal Holidays
Medical, Dental, Vision & Life Insurance
Employee Assistance Program
Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)
Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services
BenefitsPlus+ perks program (travel, entertainment, gift cards and so much more)
CareNet - benefits concierge service
401(k) with 5% Employer Match
Educational Assistance
Paid Time to Volunteer
HFCU Logo-wear