Universal Banker/Sr. Financial Specialist - Tampa/Henderson Branch

BankUnited, Inc. • Tampa, FL

3d • Onsite

About The Position

This role performs all transactions typically associated with both the Teller Line and Platform, focusing on 100% client satisfaction while maintaining operational soundness and achieving market, branch and personal goals. The position involves explaining, promoting, referring, or selling Bank products or services, performing outbound calls to set appointments, and cross-training on platform products and operational processes. The Universal Banker/Sr. Financial Specialist opens and processes various accounts, products, and services, and achieves individual referral goals for cross-selling credit, non-credit, and fee income. They maintain knowledge of current products, policies, procedures, and regulations, and adhere to all applicable laws and Bank policies. Responsibilities also include processing transactions from ATMs and night depositories, responding to customer inquiries, assisting with safe deposit box transactions, filling in for the Financial Specialist Leader, ordering cash, and balancing ATMs and night depositories under dual control. Additionally, they must identify and report suspicious activity.

Requirements

• HS Diploma or GED required
• Minimum of 2-3 years of cash handling experience (preferably Teller) required
• Must be fully trained in both Teller and Platform functions

Nice To Haves

• Excellent customer service, sales, risk management and cash operations experience preferred

Responsibilities

• Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
• Cashes checks and pays out money after verification of signatures and customer balances.
• Enters customers' transactions into computer to record transactions, and issues computer generated receipts.
• Places holds on accounts as appropriate.
• Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen.
• Explains, promotes, refers, or sells Bank products or services such as accounts, loans and cashier's checks in the branch or via telemarketing. Meets or exceeds assigned goals.
• Performs outbound calls and set appointments for Market Leader and/or Sales & Service Officer (Banking Center Manager or Assistant Manager in NY only) in accordance with market initiatives and/or branch goals. Contributes to meeting branch sales goals.
• Cross-trains on the products and operational processes associated with the Platform and assists clients with related activities.
• Opens and processes all types of accounts, products, and/or services for customers after consulting with them on their specific needs. Assists customers whenever possible. Refers customer to appropriate business line as needed to ensure customer needs are met.
• Achieves individual referral goals for cross selling of all credit, non-credit and fee income goals.
• Maintains knowledge of current products, policies, procedures and regulations as it relates to position.
• Adheres to all current policies, procedures and regulations as it relates to position.
• Processes transactions from automated teller machine and night depository.
• Responds professionally to customer inquiries or problems.
• Assists customers with safe deposit box transactions.
• Fills in for Financial Specialist Leader when absent.
• May order daily supply of cash and counts incoming cash.
• Under dual control, balances cash in automated teller machines and night depository.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

Benefits

• Sign-on bonus of $1,000 to be paid after six months of continuous service.
• Sign-on bonus of $2,000 to be paid after six months of continuous service.
• Reimbursement for mileage exceeding the distance of an employee's daily commute to his/her primary office for training.
• Inquire about hotel reimbursement for those traveling more than 60 miles each way for training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED