flex Client Services Coordinator

Marriott Hotels Resorts•Bethesda, MD

About The Position

This position is responsible for supporting the Client Services team that executes digital programs within the corporate-based Field Marketing team, with a primary focus on the Marriott Digital Services (MDS) program. The Client Services Coordinator will support complex digital programs comprised of custom digital activation for hotels. The team’s goal is to deliver digital programs, facilitate client engagement and education, and use digital data to inform hotel level initiatives to drive direct bookings and increase online awareness across a wide spectrum of services. The Client Services Coordinator provides support to a team of Digital Consultants. This individual coordinates, implements, and tracks activities across multiple work streams and multiple hotels to ensure strategies and tactics are implemented according to the hotel’s digital business plan. The Client Services team that this individual would support is responsible for ensuring the successful execution of program activities and deliverables in a timely matter, within budget and delivering comprehensive reporting against defined metrics. This support may include helping with website audits, submitting website updates, assisting with copywriting, researching questions, and answering client questions via email on behalf of Digital Consultants. MDS provides hotels with digital services, and functions as an agency-like model within the Digital Services organization. Field Marketing US/Canada provides Marketing to hotels in the US and Canada through various services, campaigns, and activations.

Requirements

1+ year experience in an online agency, client services, or marketing position is required or equivalent experience
1+ year experience in contributing to project teams and implementing digital strategies or equivalent experience
BS/BA degree in marketing or related field or equivalent certification from higher education
Attention to detail, high energy.
Project Management skills with the ability to manage multiple projects simultaneously.
Strong Client Services approach.
Effective presentation skills.
Ability to analyze data across multiple reporting sources and create presentations detailing trends, projections, performance, etc.
Proficient in Microsoft Office (excel, word, powerpoint)
Demonstrates self-confidence, energy and enthusiasm.
Effective written and oral communications skills, including presentations.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Responsibilities

Supports hotels and MDS Digital Consultants across the highest program tiers of $22,500.
Ensures effective client communication
Attending client calls throughout the program period
Collects information from hotels regarding needs and expectations, answers questions about the program, digital channels and Marriott initiatives.
Ensures appropriate documentation is delivered throughout program engagement.
Communicates with clients about updates, initiatives, and tactical execution of the program
Manages program deliverables within expected timelines
Coordinates with operations team, paid media teams and vendors to guarantee all program deliverables are executed on time.
Reviews client deliverables to ensure that they are on strategy and meet quality expectations.
Supports the execution of customized digital business plans and presents to hotel stakeholders
Engages in frequent, active engagement with MDS teams to ensure alignment, pull-through, and two-way communication about the status, performance, opportunities, and issues related to digital programs and initiatives.
Analyzes results and reports on progress
Monitors program results and business goals on a monthly basis, exercising critical and analytical thinking of results.
Assists in monthly reports to illustrate the impact of digital marketing initiatives and program tactics across various online verticals.
Attends monthly meetings with clients to communicate program results; provides insights and answers questions about hotel deliverables
Proactively looks for opportunities and makes recommendations for additional services/tactics to enhance the program.
Answers hotel questions
Works with internal Operations team to guarantee program tactics are executed on-time and at a high-quality.
Provides feedback to continually improve work processes and systems that support program execution.
Assists in successfully onboarding and training new employees.
Actively participates and engages in internal and external special projects to broaden skill set.
Engages in frequent communication with Digital Services team through established platforms.
Establishes and maintains complete and up-to-date information on all properties status and performance.
Supports department-wide efforts to improve Digital Service culture and work environment.
Actively seeks out opportunities to learn more about the digital industry.
Attends and participates in all relevant internal and external meetings.
Informs, updates, and provides information to managers and co-workers in a timely manner.
Presents ideas, expectations and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Maintains positive working relations with internal customers and department managers.
Manages time effectively and conducts activities in an organized manner.
Performs other reasonable duties as assigned by manager.