Flex Banker

Investors Community Bank • Columbia, MO

7d • Onsite

About The Position

This position will work from our Columbia, MO branch location. The Flex Banker provides friendly, accurate service at the teller line and personal banker desk, ensuring every customer feels seen and helped — regardless of how simple or complex their need. They process core banking transactions, assist with new account openings and basic account maintenance, and balance their teller drawer at the end of each shift. The role also involves introducing customers to products, services, and digital banking tools, maintaining accurate transaction records, and handling customer documentation. Additionally, the Flex Banker steps in where the branch needs support, such as answering phones, assisting with mail, or helping other departments during peak periods.

Requirements

• At least 1 year of customer service or cash handling experience; prior banking experience is a plus but not required.
• High school diploma or equivalent.
• A friendly, professional communication style that puts customers at ease and builds confidence.
• Flexibility to work varying hours, including some Saturdays, based on branch scheduling needs.
• Reliable, detail-oriented, and comfortable working within established procedures while staying focused under the pace of branch activity.
• Basic computer proficiency; familiarity with Microsoft Office is helpful.
• Commitment to maintaining customer confidentiality and upholding bank policy at all times.

Nice To Haves

• Prior banking experience is a plus but not required.

Responsibilities

• Provide friendly, accurate service at the teller line and personal banker desk, ensuring every customer feels seen and helped — regardless of how simple or complex their need.
• Process core banking transactions: deposits, withdrawals, loan payments, cashier’s checks, and account inquiries.
• Assist with new account openings and basic account maintenance under the guidance of full-time branch staff.
• Balance your teller drawer at the end of each shift and flag discrepancies for prompt resolution.
• Introduce customers to products, services, and digital banking tools when opportunities naturally arise, passing warm referrals to full-time bankers for follow-through.
• Maintain accurate transaction records and handle customer documentation in accordance with bank policy and regulatory requirements.
• Step in where the branch needs support: answering phones, assisting with mail, or helping other departments during peak periods.

Benefits

• Comprehensive medical, dental, and vision plans.
• Health Payment Account (HPA).
• Safe Harbor 401(k) plan with a dedicated wealth advisor.
• Supplemental benefits including Accident, Critical Illness, Short-Term Disability and employer-paid Life Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED