Flemish Help-Desk for a Dutch Digital Solutions Provider - Hybrid, Bulgaria

Mercier Consultancy

8h•Hybrid

About The Position

Mercier Consultancy is seeking a proactive and customer-oriented Flemish Help-Desk Specialist to support a leading Dutch Digital Solutions Provider. Join us in Bulgaria for an exciting hybrid role where you'll partner with a dynamic, innovative team to support clients by addressing their technical and digital solution needs. In this position, you will be the first point of contact for Flemish-speaking customers, troubleshooting issues, providing timely solutions, and ensuring a smooth user experience. Your technical aptitude combined with excellent communication skills will be key to resolving customer concerns efficiently and effectively.

Requirements

Fluency in Flemish and English, both written and spoken, is mandatory
Experience in help-desk or customer support roles, preferably in the digital solutions sector
Strong problem-solving skills and a solution-oriented mindset
Excellent communication and interpersonal skills for effective customer interaction
Ability to work in a hybrid setup, combining remote and office work in Bulgaria
Familiarity with digital platforms and basic technical troubleshooting
Team player with the capacity to work independently and manage multiple tasks

Responsibilities

Provide first-level support to Flemish-speaking clients regarding digital products and services
Diagnose and troubleshoot technical issues promptly and accurately
Document and escalate complex problems to relevant internal teams as needed
Assist customers through phone, email, and chat communication channels
Maintain clear and detailed records of customer interactions and resolutions
Collaborate with cross-functional teams to improve product usability and customer satisfaction
Stay updated on product developments and industry trends to deliver knowledgeable support