Dutch-Speaking Customer Expert for a Dutch Digital Solutions Provider, Bulgaria

Mercier Consultancy

8h•Hybrid

About The Position

Mercier Consultancy is excited to welcome a Dutch Speaking Customer Care Agent to join a dynamic digital services company based in Bulgaria. In this pivotal role, you will be the go-to contact for Dutch-speaking customers, providing top-notch support and creating an outstanding customer experience. As a Customer Care Agent, you will engage with clients to address their questions about digital services, resolve issues efficiently, and deliver prompt solutions. Your contribution is vital to ensuring customer satisfaction and building strong, lasting client relationships.

Requirements

Fluency in Dutch and English, both written and spoken
Excellent communication and customer service skills
Experience in customer care, preferably in digital services or IT sector
Strong problem-solving and troubleshooting capabilities
Customer-oriented attitude with a friendly and professional demeanor
Ability to multitask and manage priorities effectively
Willingness to learn and adapt in a fast-paced environment

Responsibilities

Communicate effectively with Dutch-speaking customers via phone and chat
Provide support and resolve inquiries related to digital services
Maintain detailed records of customer interactions and service issues
Collaborate with technical and operational teams to resolve customer challenges
Offer guidance to customers on using digital services efficiently
Identify sales opportunities
Collect and convey customer feedback to support service improvements
Participate in training sessions to enhance product knowledge and customer service skills