Fleet Support Representative

Dobbs Peterbilt•Memphis, TN

About The Position

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees. Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington. We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group. The Fleet Support Representative serves as the primary liaison between repair facilities and assigned fleet customers. This role is responsible for monitoring, tracking, and communicating the repair status of customer trucks to minimize downtime and ensure proactive, high-quality support. The Fleet Support Representative will work closely with repair facilities, escalate issues as needed, and act in the best interests of the customer to deliver timely resolutions. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Requirements

Strong verbal communication skills along with active listening.
Must be able to work closely with other departments and assist them according to the fleet service strategy.
Ability to multi-task, set priorities and manage time effectively.
Basic computer skills required with a focus on Microsoft Excel and Word.

Nice To Haves

Experience and knowledge in working with Sales, Marketing, Parts and Service departments
Previous experience in a customer support role

Responsibilities

Track and manage trucks currently in repair for assigned fleet customers.
Maintain accurate, real-time visibility of repair status and progress.
Conduct daily calls to repair facilities to obtain detailed, updated information.
Proactively communicate repair updates to customers, ensuring transparency and trust.
Identify potential delays, concerns, or barriers in the repair process.
Escalate issues to the After Sales Support Manager when necessary.
Collaborate with internal and external stakeholders to resolve issues quickly and effectively.
Proactively act in the customer’s best interest, ensuring their service fleet needs are prioritized.
Work toward the reduction or elimination of customer downtime by driving efficient repair processes.