Fleet Specialist

AAA Mountain West Group • Campbell, CA

2d • Hybrid

About The Position

This role champions and exhibits the guiding principles and core values of AAA, building positive relationships and rapport with Team Members. The Fleet Specialist provides helpful, empathetic, reliable, and timely assistance to both Team Members and Members, offering real-time, hands-on operational support. They support the Manager and Team Lead in providing consistent communication and messaging, fostering team engagement. The position involves providing new hire and ongoing training and technical guidance, routinely leveraging fleet resources to provide solutions to basic and complex situations, and helping to resolve obstacles that create barriers for Team Members. The Fleet Specialist provides feedback to the Team Lead and/or Manager to assist in process improvement that supports the overall strategy and identifies and alerts the Manager of system, process, or Team Member performance concerns. Additionally, they may operate a tow truck and/or battery vehicle to assist members based on business need. Other duties as assigned.

Requirements

• Ability to communicate professionally both verbally and in writing
• Outstanding customer service skills and ability to effectively transfer these skills to others
• Expert knowledge of the AAA Way of towing and battery practices and ability to successfully train others
• Demonstrated track record of successful decision making and problem solving
• Strong computer skills, including proficiency with the Google Suite
• Advanced knowledge of performing the duties of a tow truck driver and battery driver
• High School Diploma or GED equivalent
• 4-6 years experience in fleet operations to include tow or battery assist driver and road service operations
• Valid driver's license and acceptable 39 month driving record
• Must be at least 21 years of age

Responsibilities

• Champions and exhibits the guiding principles and core values of AAA
• Builds positive relationships and rapport with Team Members
• Provides helpful, empathetic, reliable, and timely assistance to both Team Members and Members
• Provides real time hands on operational support
• Supports Manager and Team Lead in providing consistent communication and messaging
• Supports team engagement
• Provides new hire and ongoing training and technical guidance
• Routinely leverages fleet resources to provide solutions to basic and complex situations
• Helps to resolve obstacles that create barriers for Team Members
• Provides feedback to Team Lead and/or Manager to assist in process improvement that supports the overall strategy
• Identifies and alerts Manager of system, process or Team Member performance concerns
• Operates a tow truck and/or battery vehicle to assist members based on business need
• Other duties as assigned

Benefits

• Opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly
• Depending on position, an additional 24 hours per year are earmarked for volunteer activities
• Collaborative Environment
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED