Fleet Shift Supervisor - Heavy Duty

Ryder Supply Chain Solutions • Moonachie, NJ

1d • Onsite

About The Position

The Fleet Shift Supervisor, described in the posting as an Operations Supervisor, assists Operations Managers and/or Senior Operations Managers with managing operations and personnel for a shift at a maintenance location. The supervisor may oversee technicians-in-charge, customer service coordinators, technicians, and service employees. The role is accountable for achieving business objectives and labor requirements while balancing customer needs with financial, operating, quality, safety, and asset targets. It manages location performance against assigned metrics, supports cross-functional coverage in the shop, and follows Ryder Maintenance Operations policies and procedures. The role may also serve as a development position for an Operations Manager role.

The position is based at Ryder’s shop in Moonachie, New Jersey, and works Monday through Friday on the first shift. It requires maintenance and technical experience in a shop environment, and the posting specifically calls out heavy-duty truck or automotive repair shop experience. The role is salaried, with a listed pay range of $65,000 to $65,000, and may be eligible for an annual bonus.

Ryder describes its environment as fast-paced and inclusive, emphasizing integrity, collaboration, innovation, safety, employee development, and growth. Full-time benefits include health and welfare coverage options, paid time off, and a 401(k) retirement savings plan. The posting also notes a discount on shares and employer 401(k) match.

Requirements

• High school diploma or GED.
• Maintenance and technical experience in a shop environment.
• One to three or more years of experience in a maintenance operations environment, or demonstrated success in a Ryder role as a substitute for the education/experience requirement.
• Ability to professionally represent Ryder and interact competently with customer management.
• Heavy-duty truck or automotive repair shop experience is called out in the posting.

Nice To Haves

• Associate’s degree.
• Bachelor’s degree.
• Supervisory experience.
• Strong vehicle diagnostics and repair knowledge.
• Experience with a Shop Management System.
• Intermediate Microsoft Office skills.

Responsibilities

• Analyze, plan, schedule, and assign shop work to technicians; track and optimize productivity; conduct shift and shop meetings; and review and approve repair orders.
• Ensure warranty policies and procedures are followed.
• Triage unscheduled customer drive-ins, communicate with customers, and assign work to technicians as appropriate.
• Conduct yard checks to ensure work is properly scheduled and prioritized.
• Manage, train, develop, and conduct performance management for assigned personnel.
• Manage customer relationships, resolve issues, support customer satisfaction and retention, and help ensure vehicle uptime.
• Follow customer communication protocols for preventive-maintenance scheduling and follow-up, breakdowns, and vehicle status updates; conduct customer visits as required by the Customer Care Plan.
• Direct reports in maintaining the appearance and upkeep of the location, including sustaining 6S standards in relevant shop areas.
• Evaluate and recommend shop tooling and equipment requirements.
• Assist with vehicle specifications and vehicle in-service/out-of-service processes, and help ensure required specifications are recorded in SAM.
• Manage parts inventory and related policies and procedures.
• Conduct quality inspections of preventive maintenance and repairs, and perform in-process reviews of non-preventive-maintenance work.
• Perform breakdown root-cause analysis, implement local corrective actions, and communicate issues to the Technical Assistance Center when necessary.
• Ensure maintained vehicles are clean and repairs meet quality standards.
• Work with the Service Manager to ensure technicians are trained and qualified, and prioritize the TOPS plan based on breakdown, rework, and running-cost trends.
• Maintain visibility and control of shop-floor activities to support proper root-cause diagnosis and optimize parts and component yield.
• Assist with developing and implementing corrective-action plans for Quality Assurance audits and continuous-improvement programs.
• Maintain documentation required by local, state, federal, and customer requirements.
• Ensure employee compliance with safety and EPA regulations and requirements.
• Deliver against Net Maintenance Cost per Unit objectives without compromising quality, safety, or customer satisfaction.
• Control maintenance-operations costs and the location P&L to meet financial objectives, and execute maintenance initiatives to achieve specified financial targets.
• Manage payroll, purchase-order approvals as warranted, invoice reconciliation, and fuel reconciliation.
• Oversee customer bill-backs, including identifying, reviewing, and approving bill-back opportunities and ensuring rebillable activity is documented and explained or reported properly.
• Ensure data integrity in the Shop Management Online system.
• Perform other duties as assigned.

Benefits

• Competitive pay and potential annual bonus.
• Full benefits package for full-time positions, including medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, and family and parental leave.
• Tax-advantaged 401(k) retirement savings plan and employer match.
• Discount on shares.
• Opportunities for career growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED