Fleet Operations Manager - Heavy Duty

Ryder Supply Chain Solutions • Mount Pleasant, TN

1d • Onsite

About The Position

The Operations Manager II manages the operations and personnel at a location with 131–370 equivalent truck units. The role may oversee Operations Supervisors, Technicians-In-Charge, Customer Service Coordinators, technicians, service employees, and/or a parts responsible person. The manager achieves business objectives and labor requirements through direct involvement and limited delegation, while balancing customer needs with financial, operating, quality, safety, and asset targets. The role manages location performance against metrics and ensures compliance with company processes, Standard Operating Procedures, and Standard Repair Practices, as well as Ryder Maintenance Operations policies and procedures. This may also be a development position preparing the incumbent for a Senior Operations Manager role.

The position is based at the Mount Pleasant, Tennessee shop, with a Monday-to-Friday first-shift schedule and 1–10% travel. It is a salaried role with a stated pay range of $73,000–$73,000 and may be eligible for an annual bonus. Ryder describes its culture as rooted in respect, collaboration, innovation, safety, and opportunities for growth.

The manager oversees operations planning, staffing and employee development, customer relationships, maintenance finances, assets, and quality and safety. Responsibilities include work and vehicle planning, technician scheduling, performance management, recruiting and payroll, customer service and uptime, cost controls and invoice processes, shop and vehicle asset management, quality inspections, corrective actions, regulatory compliance, and maintaining a safe and clean workplace.

Requirements

• High school diploma or GED required.
• At least 3 years of experience in an operations environment, or demonstrated success in a Ryder role, required.
• At least 1–2 years of supervisory experience required.
• Demonstrated success managing team performance, leading, training, and developing employees, and effectively delegating and overseeing work.
• Understanding of labor, financial operating, quality, safety, and asset processes and related metrics.
• Strong personal accountability and a track record of achieving desired results.
• Effective verbal and written communication skills.
• Basic computer proficiency and experience in a Microsoft Office environment.
• Demonstrated commitment to a safe work environment, quality execution, and customer service, supported by previous experience and performance.

Nice To Haves

• Associate's degree preferred.
• Bachelor's degree preferred.
• Ability to use reporting systems to retrieve data for analysis and decision-making preferred.
• Intermediate Microsoft Word and Excel skills preferred.
• Experience with fleet management software preferred.
• Maintenance and technical experience in a shop environment preferred.

Responsibilities

• Execute work analysis, vehicle planning and scheduling, technician work assignments, productivity tracking and optimization, shift and shop meetings, and repair-order review and approval.
• Plan labor by evaluating incoming work, allocating resources, balancing shift schedules, and leveling workloads to improve efficiency and productivity.
• Optimize shop labor, including the mix of straight time, overtime, and outside repair, and align shift patterns with qualified technician hours, equipment availability, and customer operating hours.
• Oversee execution of the Automated Planning System (APS).
• Manage, train, develop, and performance-manage assigned personnel; execute the Technical Training Plan with the Field Training Team and prioritize the TOPS plan using breakdown, rework, and running-cost trends.
• Recommend staffing changes based on business conditions and manage recruiting, hiring, onboarding, payroll, and succession planning.
• Manage customer relationships, issue resolution, satisfaction, retention, uptime, and customer communications.
• Optimize vehicle maintenance cycle time and meet or exceed Delivered in Time Promised objectives based on customer requirements.
• Collaborate with Sales to develop the service requirements section of Customer Care Plans; conduct customer visits and annual reviews as required.
• Implement maintenance cost controls and manage the location P&L to meet financial goals; execute Maintenance Initiatives and optimize net maintenance cost per unit.
• Support customer retention and Maintenance CSI through execution of the Maintenance Promise.
• Work with vendor sourcing to identify vendors; verify third-party invoices and outsourced work quality.
• Manage payroll, purchase-order approvals, invoice reconciliation, fuel reconciliation, and liquid inventories, including fuel, DEF, and oil.
• Execute customer bill-back processes, review and approve bill-back opportunities, document and report rebillable activity, and execute warranty processes to maximize recovery.
• Maintain data integrity in the Shop Management Online system.
• Oversee the appearance and maintenance of assigned locations and sustain 6S standards throughout the shop.
• Evaluate and recommend shop tooling and equipment; execute shop-level Asset Management initiatives and oversee vehicle specifications and in-service/out-service processes.
• Provide input to business-unit asset management reviews and ensure vehicle specifications are recorded in SAM.
• Manage parts inventory according to applicable policies and procedures.
• Collaborate with Rental on preventive maintenance scheduling, asset utilization and readiness, substitutions, VMI, and wash logs.
• Ensure quality inspections of preventive maintenance and repairs, including in-process reviews of non-PM work.
• Lead breakdown root-cause analysis, implement local corrective actions, and communicate issues to the Technical Assistance Center when needed.
• Monitor shop-floor activities to support accurate technician diagnosis and optimize parts and component yield.
• Ensure shop-level mandatory compliance items, quality metrics, required documentation, and implementation of quality audit corrective-action plans and continuous-improvement programs.
• Ensure safe working conditions, guide safety initiatives, maintain vehicle cleanliness and repair quality, and comply with Safety, State, and EPA requirements.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits for full-time positions, including medical, prescription, dental, and vision insurance options.
• Life insurance and disability insurance options.
• Paid time off for vacation, illness, and bereavement.
• Family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• 401(k) employer match.
• Annual bonus incentive may be available.
• Discount on shares.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED