Fleet Services: Intermediate

Kyyba•Fort Worth, TX

7d•Onsite

About The Position

About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Requirements

High School Diploma, BA/BS preferred
3-5 years of overall work experience
1+ years in collections
1+ years in compliance
2+ years in customer service
1+ years in remarketing

Responsibilities

Prepare legal documents for account modifications (lease renewals, lease rewrites, balloon rewrites, mid-term rewrites, extensions, due date changes, TOI/TOE's, substitution of collateral's, and restructures).
Upon return of executed documents, audit for completeness and then take necessary actions to execute the modification in the portfolio system.
Respond timely to inquiries received via mail, email, cases, and phone.
Provide account information and perform account updates as requested, including: payoffs, insurance loss and repair check endorsements, amortizations, payment history, title copies, contract copies, power of attorney, garage/billing address updates, invoice format changes, and maintaining consolidated billing numbers.
Complete requests where possible in relation to account questions, title release and document and payoff provision.
Ensure completion of issues that are delegated to other areas within the organization.
Build relationships with internal partners to minimize risk of non-compliance with partner policies.
Work with the Office of Tax Affairs to determine appropriate account taxation and collect necessary tax exemption documents from the customer.
Review unapplied incoming payments daily and research for posting instructions.
Coordinate timely account dispositions and title release with the ART department.
Manage maturing leases, initiate contact with the customer, consult them on available lease end options (turn in, payoff, lease renewal, rewrite) and determine the customer's intention.
Follow up on assigned maturity portfolio and ensure accounts are processed before reaching 30 days past maturity.