Fleet Services Advisor

Trimac Transportation•Edmonton, AB

7d•Hybrid

About The Position

National Tank Services, part of the Trimac Family of Companies, is a leader in North America's truck maintenance and tank cleaning industry, providing inspection, repairs, certification, and cleaning services to ensure fleet safety and compliance. We are seeking a Fleet Services Advisor to join our team, offering a supportive culture focused on safety, stability, growth, and a positive work environment. This role is crucial for managing maintenance issues and ensuring the ongoing delivery of services to the Truck line group.

Requirements

Mechanical knowledge.
Minimum 3 years of experience in a similar role.
High school diploma.

Nice To Haves

Bilingual French/English would be an asset.

Responsibilities

Serve as the primary point of contact for drivers, dispatch, and the truckline regarding unit/equipment maintenance, PM services, and repairs.
Answer Fleet Service Centre calls, assist drivers with minor maintenance issues to minimize downtime, and escalate service needs to NTS facilities or third-party vendors.
Provide dispatch and drivers with Estimated Time of Arrivals (ETAs) and repair status updates.
Select and manage third-party vendors to ensure high-quality services across NTS and Trimac operations.
Issue purchase orders to vendors for on-road repairs and inspections.
Manage open standard and vendor repair orders.
Approve repair quotes from third-party vendors to ensure prudent use of company capital.
Coordinate preventative maintenance (PM) services for domiciled units, meeting company and regulatory requirements, either internally or with third-party providers.
Inform the Truckline of any damage to equipment not related to daily use.
Manage vendor performance and disputes to ensure swift return of units to service at the best cost.
Review completed vendor paperwork for inspections, checking for billing errors and Statement of Work (SRT) discrepancies.
Identify and manage regulatory/mission-critical repairs reported by drivers and NTS field staff.
Resolve conflicts related to 'Reason for Repair' issues between NTS and Trimac, escalating when necessary.
Assist in tracking and updating retorques as required.
Adhere to all associated NTS Service Center Standard Operating Procedures (SOPs).
Manage company credit card expenses and code them for reconciliation.
Perform other duties as assigned.