Fleet Service Technician

Robert Horne Ford•Apache Junction, AZ

About The Position

The Fleet Service Technician performs warranty and non-warranty inspections, diagnostics, maintenance, and repairs on vehicles. The role emphasizes customer satisfaction, safe and dependable service, and meeting personal service-improvement, customer-satisfaction, and production goals. The technician works with tools and technical resources provided by the employer, keeps current with technical publications and training, and completes required repair-order paperwork. Other duties may be assigned by the Service Manager, ASM, or Group Leader. The employer describes the role as part of a professional work environment with training, competitive compensation, growth opportunities, and benefits.

Requirements

Experience performing warranty and non-warranty inspections, diagnostics, maintenance, and repairs on various vehicle makes and models.
Track record of achieving or exceeding goals.
Strong communication skills.
Professional appearance and work ethic.
Positive attitude and high-energy personality.
Strong customer-service skills.
Ability to read and comprehend instructions.
Ability to exercise good judgment.
Valid state driver's license and good driving record.
High school diploma or equivalent.
Technical aptitude demonstrated by ASE certification.

Nice To Haves

Technical or trade school degree.

Responsibilities

Troubleshoot customer concerns using the latest administrative and technical tools provided.
Show courtesy to customers and act as a secondary greeter to customers in the Service Drive who have not yet been acknowledged.
Keep up to date with technical publications, Service Comm, and Asist terminal operations.
Make reasonable efforts to deliver safe and dependable vehicle service as promised on the first visit.
Address original customer concerns before pursuing additional sales.
Inspect vehicles for additional sales opportunities and maintenance needs based on local-area and factory recommendations.
Return vehicles as clean as or cleaner than when they arrived.
Participate in factory-sponsored and in-house training programs offered by the employer.
Complete paperwork accurately and attach required shop forms to the hard copy of the repair order.
Perform other duties assigned by the Service Manager, ASM, or Group Leader.
Arrive on time, ready to work, and wearing a clean uniform.
Set personal service-improvement goals and monitor progress against customer-satisfaction and production measures.