Fleet Service Leadperson

Empire Southwest•Elko, NV

4d•$30 - $57•Onsite

About The Position

The Fleet Service Leadperson accepts responsibility for assigned service areas and exercises leadership control of assigned shifts. The role directs and develops employees, organizes and prioritizes technician work, coordinates jobs across shifts and departments, and helps meet production schedules and budget requirements. The Leadperson also maintains area equipment and tools, assists with client calls, addresses workflow and procedural problems, and provides failure analysis and technical information support as needed. The position may also function as a Service Technician to help meet deadlines. The role requires a strong technical background, extensive knowledge of Caterpillar machine components and systems, and the ability to use diagnostic equipment and Empire and Caterpillar service systems, procedures, and publications. It is an in-shop, first/day-shift position; the work schedule is provided by the leader. The role is designated as safety-sensitive and involves regular exposure to moving mechanical parts, high or precarious places, outdoor weather, loud noise, and other challenging shop conditions.

Requirements

At least six months of related experience in a similar role and environment.
Ability to speak, read, write, and comprehend English.
Ability to successfully complete the required skills assessment (eTRAIN test); the education and experience section also specifies completion of the TRAIN test evaluation.
Valid, current driver’s license.
Excellent client service skills.
Own and maintain required personal tools.
High school diploma or GED.
Strong technical background and extensive technical knowledge of Caterpillar machine components and systems for troubleshooting and training others.
Ability to use diagnostic equipment to evaluate problems and make repair decisions.
Knowledge of and ability to use EMPIRE and Caterpillar Service Systems, procedures, and publications.
Interpersonal and communication skills to oversee, motivate, direct, train, and evaluate people and write reports.
Ability to organize jobs into a logical operational sequence and provide leadership to assigned technicians.
Acceptable attendance meeting company standards and requirements.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 25 pounds and occasionally up to 60 pounds.
May be required to operate a forklift with appropriate certification(s).

Nice To Haves

At least five years of heavy equipment technician experience, preferably in a dealership environment.
Caterpillar work experience.
Lead or supervisor experience.

Responsibilities

Accept responsibility for assigned service areas and exercise leadership control of assigned shifts.
Directly supervise employees and prioritize workflow, assigning jobs to technicians.
Coordinate and schedule required work with other areas and between shifts.
Communicate with clients as needed and assist with client calls.
Operate within budgets and meet standards for flat rates, bids, and estimates; control repair job costs.
Conduct annual performance appraisals for assigned employees and maintain records and data.
Create an environment of ownership and personal accountability.
Select, supervise, train, motivate, and develop subordinates; ensure employees function according to their job descriptions.
Investigate possible rework and warranty situations and determine proper repair methods.
Function as a Service Technician when needed to assist in meeting deadlines.
Maintain equipment and tools in the work area, and keep the work area clean and safe.
Monitor and review work orders in the work area.
Obtain technical assistance in difficult or unusual conditions and provide failure analysis and technical information support as needed.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Perform other duties as assigned and work within and promote corporate values.