Fleet Service Leadperson

Empire Cat•Elko, NV

About The Position

The Fleet Service Leadperson accepts responsibility for assigned service areas and exercises leadership control of assigned shifts. The role directs and supports personnel, evaluates employee performance, meets production schedules, maintains equipment and tools, coordinates work between shifts and departments, assists with client calls, resolves workflow and procedural issues, and provides failure analysis and technical information as needed. The position directly supervises employees, prioritizes and assigns work to technicians, coordinates schedules with other areas, and communicates with clients. It is responsible for working within budgets and meeting standards for flat rates, bids, and estimates; conducting annual employee appraisals; controlling repair costs; and maintaining records. The Leadperson promotes ownership, accountability, safe work practices, and compliance with company policies and standards. Additional duties include selecting, supervising, training, and developing subordinates; investigating rework and warranty situations; determining repair methods; assisting as a Service Technician to meet deadlines; maintaining a clean and safe work area; reviewing work orders; and obtaining technical assistance for difficult or unusual conditions. The position may operate a forklift with appropriate certifications and is designated as safety-sensitive. The work regularly involves exposure to moving mechanical parts, high or precarious places, and outdoor weather. Wet or humid conditions, extreme cold, and extreme heat are frequent, and noise is usually loud. Physical duties include sitting, using hands, speaking or hearing, standing, walking, reaching, climbing or balancing, and stooping or kneeling. The employee regularly lifts or moves up to 25 pounds and occasionally up to 60 pounds.

Requirements

High school diploma or General Education Degree (GED).
Current driver's license.
Strong technical background.
Completion of TRAIN test evaluation.
Ability to speak, read, comprehend, and write in English.
Interpersonal and communication skills sufficient to oversee, motivate, direct, train, and evaluate people and write reports.
Ability to organize jobs into a logical operational sequence and provide leadership to assigned technicians.
Ability to use diagnostic equipment to evaluate problems and make repair decisions.
Knowledge and ability to use EMPIRE and Caterpillar Service Systems, procedures, and publications.
Extensive technical knowledge of CAT machine components and systems to troubleshoot problems and train others.
Acceptable attendance in accordance with company standards and requirements.
Ability to meet the physical demands described, including regularly lifting or moving up to 25 pounds and occasionally up to 60 pounds.

Responsibilities

Accept responsibility for assigned service areas and exercise leadership control of assigned shifts.
Directly supervise employees and direct personnel in related support activities.
Prioritize workflow and assign jobs to technicians.
Coordinate and schedule work with other areas and between shifts.
Meet production schedules and assist in meeting deadlines by functioning as a Service Technician.
Communicate with clients and assist in handling client calls as needed.
Resolve workflow and procedural problems, provide failure analysis and technical support, and obtain technical assistance for difficult or unusual conditions.
Determine proper repair methods and investigate possible rework and warranty situations.
Operate within budgets, meet standards for flat rates, bids, and estimates, and control repair job costs.
Conduct annual performance appraisals and select, supervise, train, motivate, and develop subordinates.
Ensure assigned employees are trained and functioning according to their job descriptions.
Maintain records and data, and monitor and review work orders in the assigned area.
Maintain area equipment and tools and keep the work area clean and safe.
Promote personal accountability and ownership, work safely, and comply with applicable safety policies and company policies, procedures, and standards.
Work within and promote corporate values and perform other duties as assigned.