Fleet Service Coordinator

Premier Truck Rental•Fort Wayne, IN

74d•Onsite

About The Position

The Fleet Service Coordinator holds a crucial position in maintaining the operational efficiency of our equipment. Tasked with supporting a national fleet, our team swiftly addresses repair requirements to minimize downtime for our customers. From tire replacements to engine upgrades, our Field Service team expertly handles all aspects of maintenance.

Requirements

4 years of experience of demonstrated expertise in advanced automotive knowledge or customer service skills.
Proficiency in working efficiently in fast-paced environments.
The capability to effectively manage stressful situations.
Strong prioritization skills to handle urgent matters promptly.
Proficient in utilizing the Microsoft Office suite.
Availability to handle occasional calls outside of regular business hours and on weekends, as necessary.
Responsible handling of company credit card transactions.

Nice To Haves

Familiarity with hydraulic/PTO systems.
Familiarity with Crane systems.
Vast understanding of tires and appropriate applications.

Responsibilities

Field customer inquiries concerning equipment repairs, encompassing tire, brake, and general maintenance needs, among others.
Coordinate all repair operations within the assigned region, ensuring seamless customer support.
Deliver exceptional customer service by facilitating communication between various stakeholders, including customers, sales, parts, and logistics teams, as well as mobile mechanics, tow companies, and OEM dealerships.
Maintain accurate records of repair progress using our Field Service App and provide daily updates on open tickets.
Ensure timely communication of updates to internal and external customers as required.
Effectively manage repair and towing services, leveraging national accounts and pricing structures to minimize customer downtime.
Exercise prudent financial judgment when approving repairs, seeking out-of-warranty assistance from OEM representatives when necessary.
Collaborate with OEM representatives to address parts delays and escalate common OEM issues to your manager and appropriate OEM contacts.
Complete monthly credit card reporting and promptly notify your manager of any quality concerns.
Report directly to the Fleet Service Supervisor.
Other duties may be assigned.

Benefits

On-site CrossFit-style gym with a full-time personal trainer
Group classes, virtual personal training, personalized workout plans, and nutrition coaching
PTR Swag & Uniform/Boot Allowance
On-site Micro-Markets stocked with snacks and essentials
Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment
Additional partner and vendor discounts
Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
401(k) matching and long-term financial planning support
Paid time off
Life, accidental death, and disability coverage
Ongoing learning and development opportunities
PTR Field Days & Team Events
The Extra Mile Recognition Program
PTR Text Alerts & Open Communication