Fleet Service Coordinator
About The Position
Contributing to the overall mission of the division and organization, this position is the primary point of contact for internal and external fleet customers, ensures accuracy of asset inventory and records using fleet software while providing balanced and effective flow of work for repair and maintenance of a complex and diverse fleet of heavy, light duty, and off-road vehicles including emergency response and fire apparatus. The City of Loveland Fleet Service Coordinator will operate with a commitment to the One City, One Team approach, positively collaborate with team members, internal stakeholders, and residents, and show a dedication to excellent service with courtesy and kindness! Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. Our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.
Requirements
- Associate degree or higher required.
- Must possess a valid driver's license.
Nice To Haves
- 2 years' experience in a similar position with a Municipal fleet or automotive/ truck repair facility preferred.
- Experience with CCG-FASTER software highly desirable.
- ASE Service Advisor Certification is highly desired.
- An equivalent combination of education and or experience may substitute for education requirements on a year for year basis.
- Proven ability to provide superior customer service, communicating effectively, and diplomatically, with internal and external customers, and citizens.
- Strong communication skills, both verbal and written.
- Ability to provide high level triage of service difficulties and assign work to appropriate technician.
- Ability to adapt to changing workload, and manage multiple priorities in a fast paced environment.
- Proven accuracy and attention-to-detail.
- Proficiency with systems.
- Demonstrated timely and accurate data-entry skills.
- Familiarity with general shop safety requirements.
- Basic understanding of auto and truck vehicle components.
Responsibilities
- Provides exceptional customer service and is the primary contact for collecting vehicle repair and service need intake.
- Consistently communicates information between the Fleet operation and customers.
- Initiates work orders, adjust priority of orders, coordinates service with outside vendors as well as tracks and communicates progress of repairs and services.
- Monitors and updates schedules, appointments and systems ensuring efficient and smooth workflows for the team.
- Responsible for continuous and ongoing communication of fleet related items throughout the organization.
- Responsible for validation of information, accuracy in data entry, management and reporting.
- Analyze reports and data, identifies trends, variances and makes decisions and recommendations.
- Processes invoices for review and payment.
- Schedules customers and technicians for repair and maintenance.
- Tracking of information to monitor cost, time, efficiency and trends.
- Utilizes systems and software for tracking and reporting. Is the main liaison for fleet maintenance systems.
- Responsible for fleet emissions compliance, safety recalls and warranty repairs/scheduling.
- Responsible for initial automotive repair concerns and escalates for resolution.
- Responsible for ensuring accuracy of fleet records in FIMS.
- Responsible for scheduling installation of special-order parts.
- Performs other duties as assigned.
Benefits
- Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
- A Dedicated, exclusive Employee Health and Wellness Center
- Discounted Chilson Center passes
- Paid vacation, holidays, floating holidays, and medical leave
- Flexible spending including Dependent Care
- Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
- Retirement 401a, 457, Roth (pre-& post tax) and company match
- A Comprehensive Employee Assistance Program
- Voluntary 529 College Invest program
- Tuition Reimbursement
- Employee Referral Program
- Personal and Professional Development opportunities
- Employee Recognition Program
- Exceptional work-life balance
- Market based pay & regular performance reviews
- Local Government employment is eligible for Public Loan Forgiveness Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
