Fleet Reliability Manager
About The Position
When a robot goes down, our customer feels it immediately — and so do we. Uptime is the promise we make every time we deploy, and we're looking for the operational leader who will own that promise across North America. At Tutor, we are motivated by atoms, not electrons — our robots do real work in real warehouses every day, and keeping them running is one of the most important jobs in the company. As our Fleet Reliability Manager, you'll build and scale the teams, systems, and processes that keep our fleet healthy: our Robotics Maintenance & Field Service Technicians and our Remote Technical Support organization. You'll own the full intersection of field service, technical support, reliability, and preventive maintenance, and partner closely with Engineering, Manufacturing, Supply Chain, Customer Success, and Deployment to reduce downtime and deliver an exceptional customer experience. This is the function that lets Tutor scale its fleet across North America. We're looking for a hands-on builder, not a caretaker. You create the process instead of waiting for one, you develop the people under you, and you're as comfortable reviewing reliability metrics in the morning as you are helping solve a critical customer escalation at night. You make good decisions with incomplete information, you lead from the front, and above all you take ownership. Specific industry backgrounds are helpful but not the point — we care about whether you can build a world-class service organization from the ground up.
Requirements
- 7+ years in field service, maintenance, reliability, automation, robotics, manufacturing, or technical operations
- 3+ years leading technical teams (field service techs, maintenance techs, engineers, or technical support staff)
- Experience developing and managing preventative maintenance programs
- Strong understanding of electromechanical systems, robotics, automation, controls, or material-handling equipment
- Track record conducting root cause analysis and driving corrective actions
- Established reliability metrics ownership: uptime, MTBF, MTTR, PM compliance, and fleet health
- Strong customer-facing communication and leadership skills
- Demonstrated ability to build systems, processes, and teams from the ground up
- Bachelor's degree in Engineering, Operations, Industrial Technology, Mechatronics, or a related field required
- Ability to prioritize and execute in a fast-paced, high-growth environment
- Not afraid to step onto a warehouse floor — willing to travel up to 30% and support critical escalations when needed
Nice To Haves
- Robotics, warehouse automation, or autonomous systems experience
- Experience scaling a field service organization or leading a remote technical support team
- Experience with CMMS, ticketing, and service management systems
- A history of owning uptime, reliability, and service KPIs at scale
- Military technical leadership background
- Startup or high-growth company experience
Responsibilities
- Build and scale the teams, systems, and processes that keep our fleet healthy: our Robotics Maintenance & Field Service Technicians and our Remote Technical Support organization.
- Own the full intersection of field service, technical support, reliability, and preventive maintenance.
- Partner closely with Engineering, Manufacturing, Supply Chain, Customer Success, and Deployment to reduce downtime and deliver an exceptional customer experience.
- Create process instead of waiting for one.
- Develop the people under you.
- Review reliability metrics.
- Help solve critical customer escalations.
- Make good decisions with incomplete information.
- Lead from the front.
- Take ownership.
Benefits
- Fully employer-covered health insurance
- Managed 401(k)
- Regular in-office meals
- Unlimited PTO and holidays
- Social events
- Collaborative, low-ego work culture where people are trusted to take ownership and solve real problems
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What This Job Offers
Job Type
Full-time
Career Level
Manager
