Fleet Quality Team Lead

Toters•Geraldine, AL

2d•Hybrid

About The Position

Toters is a tech-driven e-commerce and delivery platform designed to seamlessly connect merchants, shoppers, and customers with just a click. Our dedication to excellence motivates us to continuously upgrade and improve the online shopping experience. By utilizing technology, we ensure that our merchants, shoppers, and customers receive faster and more efficient service every day. We are looking for an enthusiastic Logistics Supervisor that will manage various operational tasks, coordinate activities related to drivers and support the logistics management in the required tasks.

Requirements

2–4 years in logistics, fleet management, operations, or a related field (delivery or mobility experience is a plus)
Bachelor’s degree in Business Administration, Operations, Communications, or related field (or equivalent experience)
Strong analytical skills with proficiency in Excel (data analysis, reporting, insights)
Ability to translate data into actionable improvements
Excellent communication skills in Arabic and English
Strong organizational and time management skills
Ability to manage multiple priorities in a fast-paced environment
Tech-savvy with the ability to quickly adopt operational tools and systems
Problem-solver with a proactive mindset
Detail-oriented with a strong focus on quality and compliance
Comfortable working in the field and engaging directly with drivers

Responsibilities

Design and implement quality frameworks to improve driver behavior, service standards, and customer experience
Monitor and analyze fleet KPIs (acceptance rate, cancellations, delays, customer ratings, etc.) and drive continuous improvement
Lead onboarding programs for new drivers
Develop and deliver ongoing training sessions focused on safety, service quality, and performance improvement
Drive behavioral change initiatives across the fleet
Ensure all drivers meet company standards (documentation, appearance, vehicle condition, safety compliance)
Conduct regular field audits and zone visits
Maintain accurate fleet segmentation and documentation tracking
Manage and scale the road safety program
Track incidents, enforce safety policies, and implement preventive actions
Oversee daily safety reports and follow-ups
Own in-app communication with drivers, ensuring clear, timely, and actionable messaging
Launch targeted campaigns to address key operational priorities
Design and implement performance-based reward and penalty systems
Identify low-performing segments and execute improvement plans
Work closely with Operations, Product, and Customer Experience teams to improve end-to-end service quality
Support the development of tools and features that enable a builder-first, data-driven fleet operation